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📑 Collabora Online for Nextcloud
https://nextcloud.com/collaboraonline
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[Bug]: Fatal Error using Collabora CODE/Nextcloud Office unable to edit documents in browser with Nextcloud 29.0.2.2 #3766

Closed Complexity closed 1 week ago

Complexity commented 2 weeks ago

⚠️ This issue respects the following points: ⚠️

Bug description

After installing Collabora CODE and enabling Office in Nextcloud, we have the option to create new DOCX files, or to click on uploaded DOCX files for in-browser editing.

However, when trying to edit the files, the browsers hangs at a white page, and eventually reports "Document Loading Failed. Failed to load Nextcloud Office, try again later."

Examining Apache logs reveals a Fatal PHP error which seems related.

[Fri Jun 14 11:14:39.593360 2024] [php:error] [pid 1915] [client 185.248.85.38:59296] PHP Fatal error: Uncaught TypeError: implode(): Argument nextcloud/server#1 ($array) must be of type array, string given in /var/www/html/nextcloud/apps/richdocumentscode_arm64/proxy.php:398\nStack trace:\n#0 /var/www/html/nextcloud/apps/richdocumentscode_arm64/proxy.php(398): implode()\n#1 {main}\n thrown in /var/www/html/nextcloud/apps/richdocumentscode_arm64/proxy.php on line 398

Steps to reproduce

  1. Install Collabora CODE and Nextcloud Office
  2. Create or upload a DOCX
  3. Click on document to edit.

Expected behavior

One would expect the document to open in-browser with the Nexcloud Office environment and be editable.

Installation method

Community Manual installation with Archive

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

What user-backends are you using?

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "EXAMPLE.COM"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "logfile": "\/var\/www\/html\/nextcloud\/data\/nextcloud.log",
        "overwriteprotocol": "https",
        "overwrite.cli.url": "https:\/\/EXAMPLE.COM",
        "dbtype": "mysql",
        "version": "29.0.2.2",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "mysql.utf8mb4": true,
        "installed": true,
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0
        },
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\Movie",
            "OC\\Preview\\Image",
            "OC\\Preview\\TIFF"
        ],
        "maintenance": false,
        "maintenance_window_start": 1,
        "theme": "",
        "loglevel": 1,
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "updater.release.channel": "stable",
        "check_for_working_htaccess": true,
        "default_phone_region": "GB",
        "trashbin_retention_obligation": "auto, 15",
        "encryption.legacy_format_support": false,
        "encryption.key_storage_migrated": false,
        "mail_sendmailmode": "smtp",
        "memories.db.triggers.fcu": true,
        "memories.exiftool": "\/var\/www\/html\/nextcloud\/apps\/memories\/bin-ext\/exiftool-aarch64-glibc",
        "memories.vod.path": "\/var\/www\/html\/nextcloud\/apps\/memories\/bin-ext\/go-vod-aarch64",
        "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
        "memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
        "preview_max_x": 1024,
        "preview_max_y": 1024,
        "memories.gis_type": 1,
        "allow_local_remote_servers": true
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - bruteforcesettings: 2.9.0
  - calendar: 4.7.6
  - camerarawpreviews: 0.8.5
  - circles: 29.0.0-dev
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contacts: 6.0.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - deck: 1.13.0
  - encryption: 2.17.0
  - federatedfilesharing: 1.19.0
  - files: 2.1.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - mail: 3.7.1
  - nextcloud_announcements: 1.18.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - password_policy: 1.19.0
  - photos: 2.5.0
  - previewgenerator: 5.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - recommendations: 2.1.0
  - related_resources: 1.4.0
  - richdocuments: 8.4.2
  - richdocumentscode_arm64: 24.4.201
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - support: 1.12.0
  - survey_client: 1.17.0
  - systemtags: 1.19.0
  - tasks: 0.16.0
  - text: 3.10.0
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_totp: 11.0.0-dev
  - updatenotification: 1.19.1
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - admin_audit: 1.19.0
  - federation: 1.19.0 (installed 1.17.0)
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - files_trashbin: 1.19.0 (installed 1.19.0)
  - memories: 7.3.1 (installed 7.3.1)
  - suspicious_login: 7.0.0
  - user_ldap: 1.20.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

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{"reqId":"Vp9AkkVwc0ehpx9OAfBq","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/check","message":"Fetched discovery endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/discovery in 0.128 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"Vp9AkkVwc0ehpx9OAfBq","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/check","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.166 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"4s4Eq7icoHtf0desdkSa","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Oswald-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.168 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"yj0ObUKu2POTxTroGeb8","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Lobster-Regular.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.175 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"8q6Gi0rBVcyhjQrGpPl4","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Montserrat-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.202 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"Y2jzBjVTcDeTyCDQl0OM","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Lora-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.218 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"rl3JUlYWtB8lHxpeVlGc","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Nunito-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.225 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"eSrOIXkB3352sxl5pjbU","level":1,"time":"2024-06-14T10:55:26+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"eSrOIXkB3352sxl5pjbU","level":1,"time":"2024-06-14T10:55:26+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"Xsktjt8E8rUS5VRPOBkd","level":1,"time":"2024-06-14T10:55:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"Xsktjt8E8rUS5VRPOBkd","level":1,"time":"2024-06-14T10:55:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"apqwFoTBZ6dFDyTNgYAs","level":1,"time":"2024-06-14T10:56:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"apqwFoTBZ6dFDyTNgYAs","level":1,"time":"2024-06-14T10:56:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"atkE7RCmdAcXl5GsFZx7","level":1,"time":"2024-06-14T10:56:57+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"atkE7RCmdAcXl5GsFZx7","level":1,"time":"2024-06-14T10:56:57+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"Sf6tEJxSgfLzX3U09cIR","level":1,"time":"2024-06-14T10:57:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"Sf6tEJxSgfLzX3U09cIR","level":1,"time":"2024-06-14T10:57:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"jqN49RvA61w9G9yaYYMg","level":1,"time":"2024-06-14T10:57:57+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"jqN49RvA61w9G9yaYYMg","level":1,"time":"2024-06-14T10:57:57+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
{"reqId":"Uvot4qt61Pqlb4DsXr8w","level":1,"time":"2024-06-14T10:58:27+00:00","remoteAddr":"185.248.85.38","user":"Nic","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications","message":"Notification was not parsed by any notifier [app: files, subject: transferownershipRequestDenied]","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15","version":"29.0.2.2","data":[]}
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Additional info

Collabora Online server is reachable.

Collabora Online Development Edition 24.04.2.1 80a6f97

joshtrichards commented 1 week ago

This error is coming from Built-in CODE (richdocumentscode) not from Nextcloud Office (richdocuments). You'll need to report it here: https://github.com/CollaboraOnline/richdocumentscode

For what it's worth, that fatal error is actually arising in a section of code that is trying to give the details about an error that has already occurred. So the root cause is likely elsewhere (as in there is a problem already if you're ending up in that area of code).