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Can't access the settings menu as admin #10085

Closed rocketskill closed 6 years ago

rocketskill commented 6 years ago

Hello Nextcloud community, i've got an issue and i need your help to resolve it. I already tried to restart my services and my server and nothing changes.

There is all of my server info :

Expected behaviour

When i click on the Settings tab, it should show the administration menu.

Actual behaviour

When i click on the Settings tab with a user who is member of the admin group, an internal error server appear. The users who are not member of the admin group have no problem to display the user limited settings menu.

Server configuration

Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here:

No errors have been found.

List of activated apps :

All apps are up to date.

Nextcloud configuration :

<?php
$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'instanceid' => '***',
  'passwordsalt' => '***',
  'secret' => '***',
  'trusted_domains' => 
  array (
    0 => 'nextcloud.e-va.cloud',
    1 => '185.73.207.21',
    2 => '192.168.200.50',
  ),
  'datadirectory' => '/var/www/nextcloud/data',
  'overwrite.cli.url' => 'http://nextcloud.e-va.cloud',
  'dbtype' => 'mysql',
  'version' => '13.0.4.0',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => '***',
  'dbpassword' => '***',
  'logtimezone' => 'UTC',
  'installed' => true,
  'mail_smtpmode' => 'php',
  'mail_from_address' => '***',
  'mail_domain' => 'e-va.cloud',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'ldapIgnoreNamingRules' => false,
  'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory',
);

Are you using external storage, if yes which one: No

Are you using encryption: No

Are you using an external user-backend, if yes which one: No

Client configuration

Browser: Bug appear on Google Chrome Version 67.0.3396.99 (64bits) and Firefox 64.0 (64bits)

Operating system: Windows 10

nextcloud-bot commented 6 years ago

GitMate.io thinks possibly related issues are https://github.com/nextcloud/server/issues/4759 (Login image not shown in /settings/admin/theming), https://github.com/nextcloud/server/issues/5399 (Group admin cannot change settings in user management), https://github.com/nextcloud/server/issues/7578 ('Name' from Theming should not be used in 'Version' in the admin settings), https://github.com/nextcloud/server/issues/4259 (Admin password protected settings not shown correctly), and https://github.com/nextcloud/server/issues/1032 (Theming admin settings doesn't show set values).

MorrisJobke commented 6 years ago

When i click on the Settings tab with a user who is member of the admin group, an internal error server appear. The users who are not member of the admin group have no problem to display the user limited settings menu.

Please look at the nextcloud.log in your data dir and check what error it is. If there is an internal server error, then it is logged there.

rocketskill commented 6 years ago

Hello @MorrisJobke , thank for your help.

I found the error on the nextcloud . log : 

{"reqId":"rlnbSlI54tFhAiZLvhMV","level":3,"time":"2018-07-03T07:16:46+00:00","remoteAddr":"185.73.207.98","user":"administrateur","app":"index","method":"GET","url":"\/settings\/user","message":"Exception: {\"Exception\":\"OCP\\\\AutoloadNotAllowedException\",\"Message\":\"Autoload path not allowed: \\\/var\\\/www\\\/nextcloud\\\/apps\\\/onlyoffice\\\/lib\\\/adminsection.php\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/autoloader.php(158): OC\\\\Autoloader->isValidPath('\\\/var\\\/www\\\/nextcl...')\\n#1 [internal function]: OC\\\\Autoloader->load('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#2 [internal function]: spl_autoload_call('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#3 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(95): ReflectionClass->__construct('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#4 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Utility\\\/SimpleContainer.php(118): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->resolve('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#5 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/ServerContainer.php(132): OC\\\\AppFramework\\\\Utility\\\\SimpleContainer->query('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#6 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Settings\\\/Manager.php(346): OC\\\\ServerContainer->query('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#7 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Settings\\\/Manager.php(374): OC\\\\Settings\\\\Manager->query('OCA\\\\\\\\Onlyoffice\\\\\\\\...')\\n#8 \\\/var\\\/www\\\/nextcloud\\\/settings\\\/Controller\\\/CommonSettingsTrait.php(100): OC\\\\Settings\\\\Manager->getAdminSections()\\n#9 \\\/var\\\/www\\\/nextcloud\\\/settings\\\/Controller\\\/CommonSettingsTrait.php(51): OC\\\\Settings\\\\Controller\\\\PersonalSettingsController->formatAdminSections('personal', 'personal-info')\\n#10 \\\/var\\\/www\\\/nextcloud\\\/settings\\\/Controller\\\/CommonSettingsTrait.php(125): OC\\\\Settings\\\\Controller\\\\PersonalSettingsController->getNavigationParameters('personal', 'personal-info')\\n#11 \\\/var\\\/www\\\/nextcloud\\\/settings\\\/Controller\\\/PersonalSettingsController.php(57): OC\\\\Settings\\\\Controller\\\\PersonalSettingsController->getIndexResponse('personal', 'personal-info')\\n#12 [internal function]: OC\\\\Settings\\\\Controller\\\\PersonalSettingsController->index('personal-info')\\n#13 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(161): call_user_func_array(Array, Array)\\n#14 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Http\\\/Dispatcher.php(91): OC\\\\AppFramework\\\\Http\\\\Dispatcher->executeController(Object(OC\\\\Settings\\\\Controller\\\\PersonalSettingsController), 'index')\\n#15 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/App.php(115): OC\\\\AppFramework\\\\Http\\\\Dispatcher->dispatch(Object(OC\\\\Settings\\\\Controller\\\\PersonalSettingsController), 'index')\\n#16 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/AppFramework\\\/Routing\\\/RouteActionHandler.php(47): OC\\\\AppFramework\\\\App::main('PersonalSetting...', 'index', Object(OC\\\\AppFramework\\\\DependencyInjection\\\\DIContainer), Array)\\n#17 [internal function]: OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler->__invoke(Array)\\n#18 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/private\\\/Route\\\/Router.php(297): call_user_func(Object(OC\\\\AppFramework\\\\Routing\\\\RouteActionHandler), Array)\\n#19 \\\/var\\\/www\\\/nextcloud\\\/lib\\\/base.php(999): OC\\\\Route\\\\Router->match('\\\/settings\\\/user')\\n#20 \\\/var\\\/www\\\/nextcloud\\\/index.php(42): OC::handleRequest()\\n#21 {main}\",\"File\":\"\\\/var\\\/www\\\/nextcloud\\\/lib\\\/autoloader.php\",\"Line\":134}","userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/67.0.3396.99 Safari\/537.36","version":"13.0.4.0"}
MorrisJobke commented 6 years ago

Looks like onlyoffice is causing issues here. Could you go to the apps management and disable and enabled onlyoffice again (might be that it is already disabled then enabling is fine). Then it should work again. After this disabling the app should also clean the entry and fix the issue.

MorrisJobke commented 6 years ago

See https://github.com/nextcloud/server/issues/3569

rocketskill commented 6 years ago

OnlyOffice was already disable.

An enable/Disable of the app was enough to fix the bug.

Thanks for your help.