Cannot delete any files uploaded to S3 external storage

alexboly commented 5 years ago

Steps to reproduce

Upload file
Check file is available online
Delete file

Expected behaviour

File should be deleted

Actual behaviour

An error "Error deleting "filename"" is displayed

I tried running sudo nextcloud.occ files:scan --all but the output is "Exception during scan: A non-numeric value encountered"

Server configuration

Operating system: Ubuntu 18.04.2 LTS

Web server: from snap

Database: from snap

PHP version: from snap

Nextcloud version: 15.06

Updated from an older Nextcloud/ownCloud or fresh install: I think updated from ownCloud

Where did you install Nextcloud from: snap

Signing status:

Signing status

``` Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. ```

List of activated apps:

App list

Enabled: - accessibility: 1.1.0 - activity: 2.8.2 - admin_audit: 1.5.0 - bookmarks: 1.0.5 - bookmarks_fulltextsearch: 1.2.0 - calendar: 1.6.5 - camerarawpreviews: 0.7.0 - carnet: 0.15.6 - checksum: 0.4.2 - cloud_federation_api: 0.1.0 - comments: 1.5.0 - contacts: 3.1.1 - dav: 1.8.2 - deck: 0.6.2 - drawio: 0.9.3 - dropit: 0.2.1 - encryption: 2.3.0 - end_to_end_encryption: 1.1.0 - external: 3.2.0 - federatedfilesharing: 1.5.0 - federation: 1.5.0 - files: 1.10.0 - files_antivirus: 2.1.0 - files_external: 1.6.0 - files_fulltextsearch: 1.2.6 - files_fulltextsearch_tesseract: 1.2.3 - files_markdown: 2.0.6 - files_mindmap: 0.0.13 - files_pdfviewer: 1.4.0 - files_rightclick: 0.13.0 - files_sharing: 1.7.0 - files_texteditor: 2.7.0 - files_trashbin: 1.5.0 - files_versions: 1.8.0 - files_videoplayer: 1.4.0 - firstrunwizard: 2.4.0 - fulltextsearch: 1.2.6 - gallery: 18.2.0 - groupfolders: 3.0.2 - logreader: 2.0.0 - lookup_server_connector: 1.3.0 - mail: 0.11.1 - metadata: 0.9.0 - news: 13.1.6 - nextcloud_announcements: 1.4.0 - notes: 2.6.0 - notifications: 2.3.0 - oauth2: 1.3.0 - password_policy: 1.5.0 - polls: 0.10.2 - provisioning_api: 1.5.0 - serverinfo: 1.5.0 - sharebymail: 1.5.0 - spreed: 5.0.3 - support: 1.0.0 - survey_client: 1.3.0 - systemtags: 1.5.0 - tasks: 0.10.1 - theming: 1.6.0 - twofactor_backupcodes: 1.4.1 - twofactor_totp: 2.1.2 - twofactor_u2f: 2.1.3 - unsplash: 1.1.3 - workflow_pdf_converter: 1.0.1 - workflow_script: 1.0.1 - workflowengine: 1.5.0 Disabled: - dashboard - files_inotify - flowupload - sociallogin - user_ldap - user_saml ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder ```

Nextcloud configuration:

Config report

``` If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation folder or Insert your config.php content here. Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …) ``` { "system": { "apps_paths": [ { "path": "\/snap\/nextcloud\/current\/htdocs\/apps", "url": "\/apps", "writable": false }, { "path": "\/var\/snap\/nextcloud\/current\/nextcloud\/extra-apps", "url": "\/extra-apps", "writable": true } ], "supportedDatabases": [ "mysql" ], "memcache.locking": "\\OC\\Memcache\\Redis", "memcache.local": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0 }, "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "cloud.mozaicworks.com", "mozaicworks.com" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "15.0.8.1", "overwrite.cli.url": "https:\/\/cloud.mozaicworks.com", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpsecure": "ssl", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "465", "mail_smtpauthtype": "LOGIN", "mail_smtpauth": 1, "twofactor_enforced": "true", "twofactor_enforced_groups": [ "admin" ], "twofactor_enforced_excluded_groups": [], "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "loglevel": 2, "maintenance": false } }

Are you using external storage, if yes which one: s3

Are you using encryption: yes

Are you using an external user-backend, if yes which one: no

Client configuration

Browser: Firefox 67

Operating system: Ubuntu 18.04.2 LTS

Logs

Web server error log

``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` Insert your Nextcloud log here ```

Browser log

``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```

kesselb commented 4 years ago

Hey, still seeing this issue?

alexboly commented 4 years ago

I solved it by changing the s3 permissions. It's still happening intermittently though, but I imagine it's a different issue.

nextcloud / server