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Login Failed despite the fact that the password is correct #20173

Closed ghost closed 3 years ago

ghost commented 4 years ago

How to use GitHub

Steps to reproduce

  1. Head to my nextcloud
  2. type password and username
  3. Click login

Expected behaviour

It should login in successfully

Actual behaviour

Password error

Server configuration

Operating system: Centos 7

Web server: nginx version: nginx/1.16.1

Database: mysql Ver 15.1 Distrib 5.5.64-MariaDB, for Linux (x86_64) using readline 5.1

PHP version: PHP 7.1.33 (cli) (built: Oct 26 2019 10:16:23) ( NTS ) Copyright (c) 1997-2018 The PHP Group Zend Engine v3.1.0, Copyright (c) 1998-2018 Zend Technologies

Nextcloud version: (see Nextcloud admin page)

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from:

Signing status:

Signing status ``` Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. ```

List of activated apps:

App list ``` Enabled: - accessibility: 1.2.0 - activity: 2.9.1 - admin_audit: 1.6.0 - audioplayer: 2.8.4 - audioplayer_sonos: 1.0.1 - calendar: 1.7.1 - camerarawpreviews: 0.7.2 - checksum: 0.4.3 - cloud_federation_api: 0.2.0 - comments: 1.6.0 - dav: 1.9.2 - encryption: 2.4.0 - federatedfilesharing: 1.6.0 - federation: 1.6.0 - files: 1.11.0 - files_markdown: 2.1.0 - files_pdfviewer: 1.5.0 - files_readmemd: 1.1.3 - files_rightclick: 0.13.0 - files_sharing: 1.8.0 - files_texteditor: 2.8.0 - files_trashbin: 1.6.0 - files_versions: 1.9.0 - files_videoplayer: 1.5.0 - firstrunwizard: 2.5.0 - flowupload: 0.1.7 - gallery: 18.3.0 - keeweb: 0.5.1 - logreader: 2.1.0 - lookup_server_connector: 1.4.0 - mail: 0.17.0 - music: 0.12.1 - nextcloud_announcements: 1.5.0 - notifications: 2.4.1 - oauth2: 1.4.2 - ocdownloader: 1.7.5 - password_policy: 1.6.0 - privacy: 1.0.0 - provisioning_api: 1.6.0 - recommendations: 0.4.0 - serverinfo: 1.6.0 - sharebymail: 1.6.0 - support: 1.0.0 - survey_client: 1.4.0 - systemtags: 1.6.0 - tasks: 0.11.3 - theming: 1.7.0 - twofactor_backupcodes: 1.5.0 - twofactor_totp: 3.0.1 - unsplash: 1.1.4 - updatenotification: 1.6.0 - uploaddetails: 0.1.2 - viewer: 1.1.0 - workflowengine: 1.6.0 Disabled: - files_external - user_ldap ```

Nextcloud configuration:

Config report ``` { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "xxxxx.xxxxx.com" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "16.0.4.1", "overwrite.cli.url": "https:\/\/192.168.50.197", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "memcache.local": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "filelocking.enabled": "true", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0 }, "log_type": "owncloud", "logfile": "\/usr\/share\/nginx\/nextcloud\/data\/nextcloud.log", "loglevel": "0", "logdateformat": "F d, Y H:i:s", "mysql.utf8mb4": true, "maintenance": false, "twofactor_enforced": "false", "twofactor_enforced_groups": [], "twofactor_enforced_excluded_groups": [] } } ```

Are you using external storage, if yes which one: local

Are you using encryption: yes

Are you using an external user-backend, if yes which one: no

Client configuration

Browser:

Vivaldi

Operating system:

macOS Catalina 10.15.3

Logs

Web server error log

Web server error log ``` Empty ```

Nextcloud log (data/nextcloud.log)

Nextcloud log ``` {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Array to string conversion at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"implode(): Invalid arguments passed at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Array to string conversion at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"implode(): Invalid arguments passed at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Undefined index: class at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#52","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Undefined index: type at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#52","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Array to string conversion at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:20:39","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"implode(): Invalid arguments passed at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"V9QoyUddunhoU5ZJdNDq","level":2,"time":"March 26, 2020 07:21:29","remoteAddr":"","user":"--","app":"core","method":"POST","url":"\/login?redirect_url=\/apps\/files\/","message":"Login failed: 'xxxx' (Remote IP: '')","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/80.0.3987.158 Safari\/537.36","version":"16.0.4.1"} {"reqId":"V9QoyUddunhoU5ZJdNDq","level":1,"time":"March 26, 2020 07:21:29","remoteAddr":"","user":"--","app":"core","method":"POST","url":"\/login?redirect_url=\/apps\/files\/","message":"Bruteforce attempt from \"\" detected for action \"login\".","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/80.0.3987.158 Safari\/537.36","version":"16.0.4.1"} {"reqId":"32s99fVBXu6UucrFJTH2","level":0,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"core","method":"GET","url":"\/apps\/files\/","message":{"Exception":"OC\\AppFramework\\Middleware\\Security\\Exceptions\\NotLoggedInException","Message":"Current user is not logged in","Code":401,"Trace":[{"file":"\/usr\/share\/nginx\/nextcloud\/lib\/private\/AppFramework\/Middleware\/MiddlewareDispatcher.php","line":95,"function":"beforeController","class":"OC\\AppFramework\\Middleware\\Security\\SecurityMiddleware","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"\/usr\/share\/nginx\/nextcloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":98,"function":"beforeController","class":"OC\\AppFramework\\Middleware\\MiddlewareDispatcher","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"\/usr\/share\/nginx\/nextcloud\/lib\/private\/AppFramework\/App.php","line":126,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files\\Controller\\ViewController"},"index"]},{"file":"\/usr\/share\/nginx\/nextcloud\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["ViewController","index",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"files.view.index"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"files.view.index"}]},{"file":"\/usr\/share\/nginx\/nextcloud\/lib\/private\/Route\/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"files.view.index"}]},{"file":"\/usr\/share\/nginx\/nextcloud\/lib\/base.php","line":975,"function":"match","class":"OC\\Route\\Router","type":"->","args":["\/apps\/files\/"]},{"file":"\/usr\/share\/nginx\/nextcloud\/index.php","line":42,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"\/usr\/share\/nginx\/nextcloud\/lib\/private\/AppFramework\/Middleware\/Security\/SecurityMiddleware.php","Line":143,"CustomMessage":"--"},"userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/80.0.3987.158 Safari\/537.36","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Array to string conversion at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"implode(): Invalid arguments passed at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Array to string conversion at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"implode(): Invalid arguments passed at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Undefined index: class at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#52","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Undefined index: type at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#52","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Array to string conversion at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"Nbc3RC0Bibqt3ALOZH2D","level":3,"time":"March 26, 2020 07:21:43","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"implode(): Invalid arguments passed at \/usr\/share\/nginx\/nextcloud\/apps\/logreader\/lib\/Log\/Formatter.php#93","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\Files\\BackgroundJob\\ScanFiles job with ID 15","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Files\\BackgroundJob\\ScanFiles job with ID 15 in 0 seconds","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\Files\\BackgroundJob\\CleanupFileLocks job with ID 17","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Files\\BackgroundJob\\CleanupFileLocks job with ID 17 in 0 seconds","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OCA\\Support\\BackgroundJobs\\CheckSubscription job with ID 18","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OCA\\Support\\BackgroundJobs\\CheckSubscription job with ID 18 in 0 seconds","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Authentication\\Token\\DefaultTokenCleanupJob job with ID 19","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating session tokens older than 2020-03-25T07:30:02+00:00","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating remembered session tokens older than 2020-03-11T07:30:02+00:00","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating session tokens older than 2020-03-25T07:30:02+00:00","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Invalidating remembered session tokens older than 2020-03-11T07:30:02+00:00","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Authentication\\Token\\DefaultTokenCleanupJob job with ID 19 in 0 seconds","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\Log\\Rotate job with ID 20","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\Log\\Rotate job with ID 20 in 0 seconds","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Run OC\\BackgroundJob\\Legacy\\RegularJob job with ID 28","userAgent":"--","version":"16.0.4.1"} {"reqId":"FAGU58UlDiip0753KgJf","level":0,"time":"March 26, 2020 07:30:02","remoteAddr":"","user":"--","app":"cron","method":"","url":"--","message":"Finished OC\\BackgroundJob\\Legacy\\RegularJob job with ID 28 in 0 seconds","userAgent":"--","version":"16.0.4.1"} ```

Browser log

Browser log ``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```
rubo77 commented 4 years ago

What is the actual error message?

Do other password work?

szaimen commented 3 years ago

As I cannot reproduce the original issue anymore, I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen. The latest version can be seen by checking https://nextcloud.com/install/#install-clients and https://nextcloud.com/install/#instructions-server respectively.