Folders disappear in the app

BitBargain commented 4 years ago

Steps to reproduce

Create folder in the app (happened even when created through the web)
Upload some files
Open the main screen again
Folder is missing, others are visible

Expected behaviour

The folder which exists on the server side (and is visible through the web) should display to the user that created it.

Actual behaviour

The folder disappears. It's happened twice so far, after a recent install. I need to delete Nextcloud's data storage to be able to see the folder in the app again. It's like something caches the lack of the folder.

Server configuration

Operating system: Debian

Web server: Apache/Nginx

Database: MySQL

PHP version: PHP 7.3.19-1~deb10u1 (cli) (built: Jul 5 2020 06:46:45) ( NTS )

Nextcloud version: (see Nextcloud admin page) - 20.0.0

Updated from an older Nextcloud/ownCloud or fresh install: No - all fresh

Where did you install Nextcloud from: The official website

List of activated apps:

Enabled:
  - accessibility: 1.6.0
  - activity: 2.13.1
  - bruteforcesettings: 2.0.1
  - cloud_federation_api: 1.3.0
  - comments: 1.10.0
  - contactsinteraction: 1.1.0
  - dashboard: 7.0.0
  - dav: 1.16.0
  - federatedfilesharing: 1.10.1
  - federation: 1.10.1
  - files: 1.15.0
  - files_automatedtagging: 1.10.0
  - files_pdfviewer: 2.0.1
  - files_rightclick: 0.17.0
  - files_sharing: 1.12.0
  - files_trashbin: 1.10.1
  - files_versions: 1.13.0
  - files_videoplayer: 1.9.0
  - firstrunwizard: 2.9.0
  - logreader: 2.5.0
  - lookup_server_connector: 1.8.0
  - nextcloud_announcements: 1.9.0
  - notifications: 2.8.0
  - oauth2: 1.8.0
  - password_policy: 1.10.1
  - photos: 1.2.0
  - previewgenerator: 3.0.1
  - privacy: 1.4.0
  - provisioning_api: 1.10.0
  - recommendations: 0.8.0
  - serverinfo: 1.10.0
  - settings: 1.2.0
  - sharebymail: 1.10.0
  - support: 1.3.0
  - survey_client: 1.8.0
  - systemtags: 1.10.0
  - text: 3.1.0
  - theming: 1.11.0
  - twofactor_backupcodes: 1.9.0
  - updatenotification: 1.10.0
  - user_status: 1.0.0
  - viewer: 1.4.0
  - workflowengine: 2.2.0
Disabled:
  - admin_audit
  - encryption
  - files_external
  - side_menu
  - user_ldap
  - weather_status

Nextcloud configuration:

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "pip.pet"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "20.0.0.9",
        "overwrite.cli.url": "https:\/\/pip.pet",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "trashbin_retention_obligation": "30,7",
        "preview_libreoffice_path": "\/usr\/bin\/libreoffice",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\PDF",
            "OC\\Preview\\Image",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\SVG",
            "OC\\Preview\\Font",
            "OC\\Preview\\MP3",
            "OC\\Preview\\Movie",
            "OC\\Preview\\MKV",
            "OC\\Preview\\MP4",
            "OC\\Preview\\AVI"
        ]
    },
    "apps": {
        "accessibility": {
            "enabled": "yes",
            "installed_version": "1.6.0",
            "types": ""
        },
        "activity": {
            "enabled": "yes",
            "installed_version": "2.13.1",
            "types": "filesystem"
        },
        "backgroundjob": {
            "lastjob": "60"
        },
        "bruteforcesettings": {
            "enabled": "yes",
            "installed_version": "2.0.1",
            "types": ""
        },
        "cloud_federation_api": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "types": "filesystem"
        },
        "comments": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": "logging"
        },
        "contactsinteraction": {
            "enabled": "yes",
            "installed_version": "1.1.0",
            "types": "dav"
        },
        "core": {
            "backgroundjobs_mode": "cron",
            "installed.bundles": "[\"CoreBundle\"]",
            "installedat": "1602561746.5409",
            "lastcron": "1602756901",
            "lastupdatedat": "1602735602",
            "oc.integritycheck.checker": "[]",
            "public_files": "files_sharing\/public.php",
            "public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
            "theming.variables": "b92d206521717ac032f8aa58d3c7ff2f",
            "vendor": "nextcloud"
        },
        "dashboard": {
            "enabled": "yes",
            "installed_version": "7.0.0",
            "types": ""
        },
        "dav": {
            "enabled": "yes",
            "installed_version": "1.16.0",
            "types": "filesystem"
        },
        "federatedfilesharing": {
            "enabled": "yes",
            "installed_version": "1.10.1",
            "types": ""
        },
        "federation": {
            "enabled": "yes",
            "installed_version": "1.10.1",
            "types": "authentication"
        },
        "files": {
            "cronjob_scan_files": "500",
            "enabled": "yes",
            "installed_version": "1.15.0",
            "types": "filesystem"
        },
        "files_automatedtagging": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": "filesystem"
        },
        "files_pdfviewer": {
            "enabled": "yes",
            "installed_version": "2.0.1",
            "types": ""
        },
        "files_rightclick": {
            "enabled": "yes",
            "installed_version": "0.17.0",
            "types": ""
        },
        "files_sharing": {
            "enabled": "yes",
            "installed_version": "1.12.0",
            "outgoing_server2server_share_enabled": "no",
            "types": "filesystem"
        },
        "files_trashbin": {
            "enabled": "yes",
            "installed_version": "1.10.1",
            "types": "filesystem,dav"
        },
        "files_versions": {
            "enabled": "yes",
            "installed_version": "1.13.0",
            "types": "filesystem,dav"
        },
        "files_videoplayer": {
            "enabled": "yes",
            "installed_version": "1.9.0",
            "types": ""
        },
        "firstrunwizard": {
            "enabled": "yes",
            "installed_version": "2.9.0",
            "types": "logging"
        },
        "logreader": {
            "enabled": "yes",
            "installed_version": "2.5.0",
            "types": ""
        },
        "lookup_server_connector": {
            "enabled": "yes",
            "installed_version": "1.8.0",
            "types": "authentication"
        },
        "nextcloud_announcements": {
            "enabled": "yes",
            "installed_version": "1.9.0",
            "pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
            "types": "logging"
        },
        "notifications": {
            "enabled": "yes",
            "installed_version": "2.8.0",
            "types": "logging"
        },
        "oauth2": {
            "enabled": "yes",
            "installed_version": "1.8.0",
            "types": "authentication"
        },
        "password_policy": {
            "enabled": "yes",
            "enforceNonCommonPassword": "0",
            "installed_version": "1.10.1",
            "minLength": "6",
            "types": "authentication"
        },
        "photos": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "types": ""
        },
        "previewgenerator": {
            "enabled": "yes",
            "installed_version": "3.0.1",
            "types": "filesystem"
        },
        "privacy": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "provisioning_api": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": "prevent_group_restriction"
        },
        "recommendations": {
            "enabled": "yes",
            "installed_version": "0.8.0",
            "types": ""
        },
        "serverinfo": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": ""
        },
        "settings": {
            "enabled": "yes",
            "installed_version": "1.2.0",
            "types": ""
        },
        "sharebymail": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "sendpasswordmail": "no",
            "types": "filesystem"
        },
        "side_menu": {
            "enabled": "no",
            "installed_version": "1.16.3",
            "types": ""
        },
        "support": {
            "enabled": "yes",
            "installed_version": "1.3.0",
            "types": "session"
        },
        "survey_client": {
            "apps": "no",
            "database": "no",
            "enabled": "yes",
            "encryption": "no",
            "files_sharing": "no",
            "installed_version": "1.8.0",
            "php": "no",
            "server": "no",
            "stats": "no",
            "types": ""
        },
        "systemtags": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": "logging"
        },
        "text": {
            "enabled": "yes",
            "installed_version": "3.1.0",
            "types": "dav"
        },
        "theming": {
            "enabled": "yes",
            "installed_version": "1.11.0",
            "types": "logging"
        },
        "twofactor_backupcodes": {
            "enabled": "yes",
            "installed_version": "1.9.0",
            "types": ""
        },
        "updatenotification": {
            "enabled": "yes",
            "installed_version": "1.10.0",
            "types": "",
            "update_check_errors": "2"
        },
        "user_status": {
            "enabled": "yes",
            "installed_version": "1.0.0",
            "types": ""
        },
        "viewer": {
            "enabled": "yes",
            "installed_version": "1.4.0",
            "types": ""
        },
        "weather_status": {
            "enabled": "no",
            "installed_version": "1.0.0",
            "types": ""
        },
        "workflowengine": {
            "enabled": "yes",
            "installed_version": "2.2.0",
            "types": "filesystem"
        }
    }
}

Config report

**Are you using external storage, if yes which one:** no **Are you using encryption:** no **Are you using an external user-backend, if yes which one:** no ### Client configuration **Browser:** Nextcloud app from Google Play **Operating system:** Android

j-ed commented 4 years ago

I would recommend to address your problem in the Nextcloud help forum first, because this repository is primarily been reserved for bug and feature reports 😉

BitBargain commented 4 years ago

this repository is primarily been reserved for bug and feature reports wink

The Nextcloud phone application deciding to hide a folder and never show it until the app is reinstalled comes off as a bug to me.

skjnldsv commented 3 years ago

Could you do a screencast of this happening please?

I will also need your browser console log to investigate this issue. Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.

How to access your browser console (Click to expand)

# Chrome - Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools. - Alternative method: 1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools. 2. Click the “console” tab. # Safari - Press CMD + ALT + I to open the Web Inspector. - See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.) # IE9 1. Press F12 to open the developer tools. 2. Click the “console” tab. # Firefox - Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs). - or, if Firebug is installed (recommended): 1. Press F12 to open Firebug. 2. Click on the “console” tab. # Opera 1. Press CTRL + SHIFT + I to open Dragonfly. 2. Click on the “console” tab.

BitBargain commented 3 years ago

This is regarding the app only. I can see all folders and files just fine on the web interface. But certain folders (probably those who were previously renamed or moved around in the structure) do not show up in the phone application Nextcloud at all. Only after I reinstall the app on the phone completely.

skjnldsv commented 3 years ago

Android or iOS?

BitBargain commented 3 years ago

Android.

ghost commented 3 years ago

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.

nextcloud / server