Accessing Nextcloud over browser crashes php process

aaruni96 commented 2 years ago

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After updating to Nextcloud 23, trying to open nextcloud on browser crashes the PHP process for the entire server.

Steps to reproduce

Open browser
Attempt to login

Expected behaviour

Nextcloud dashboard loads without issue

Actual behaviour

Browser gets stuck at "waiting for URL", eventually fails with "504 Gateway Timeout", and the php process is crashed for the entire server (unrelated websites also based on PHP stop working, and require a php service restart).

Server configuration

Operating system: Debian 11 Bullseye

Web server: nginx Database: postgresql PHP version: 7.4-fpm Nextcloud version: (see Nextcloud admin page) Nextcloud 23 Updated from an older Nextcloud/ownCloud or fresh install: Updated from nextcloud 22.2.3 Where did you install Nextcloud from: Tarball from nextcloud website Signing status:

Signing status

Logging in to server fails ``` Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. ```

List of activated apps:

App list

``` Enabled: - accessibility: 1.9.0 - activity: 2.15.0 - calendar: 3.0.2 - circles: 23.0.0 - cloud_federation_api: 1.6.0 - comments: 1.13.0 - contacts: 4.0.7 - contactsinteraction: 1.4.0 - dashboard: 7.3.0 - dav: 1.21.0 - deck: 1.6.0 - extract: 1.3.3 - federatedfilesharing: 1.13.0 - federation: 1.13.0 - files: 1.18.0 - files_accesscontrol: 1.13.0 - files_external: 1.15.0 - files_markdown: 2.3.5 - files_pdfviewer: 2.4.0 - files_rightclick: 1.2.0 - files_sharing: 1.15.0 - files_trashbin: 1.13.0 - files_versions: 1.16.0 - files_videoplayer: 1.12.0 - firstrunwizard: 2.12.0 - forms: 2.4.0 - groupfolders: 11.1.0 - logreader: 2.8.0 - lookup_server_connector: 1.11.0 - mail: 1.11.4 - metadata: 0.15.0 - music: 1.5.0 - nextcloud_announcements: 1.12.0 - notifications: 2.11.1 - oauth2: 1.11.0 - password_policy: 1.13.0 - photos: 1.5.0 - polls: 3.4.2 - privacy: 1.7.0 - provisioning_api: 1.13.0 - quicknotes: 0.7.3 - quota_warning: 1.13.0 - recommendations: 1.2.0 - richdocuments: 5.0.0 - richdocumentscode: 21.11.6 - serverinfo: 1.13.0 - settings: 1.5.0 - sharebymail: 1.13.0 - side_menu: 2.1.0 - spreed: 13.0.1 - support: 1.6.0 - survey_client: 1.11.0 - systemtags: 1.13.0 - text: 3.4.0 - theming: 1.14.0 - twofactor_backupcodes: 1.12.0 - twofactor_totp: 6.2.0 - unsplash: 1.2.4 - updatenotification: 1.13.0 - user_status: 1.3.1 - viewer: 1.7.0 - weather_status: 1.3.0 - workflowengine: 2.5.0 Disabled: - admin_audit - apporder - data_request - encryption - files_texteditor - flow_notifications - user_ldap ```

Nextcloud configuration:

Config report

``` { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "cloud.edufor.me" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "overwrite.cli.url": "https:\/\/cloud.edufor.me", "dbtype": "pgsql", "version": "23.0.0.10", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "maintenance": false, "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "smtp", "mail_smtpauthtype": "PLAIN", "mail_domain": "***REMOVED SENSITIVE VALUE***", "theme": "", "loglevel": 2, "mail_smtpauth": 1, "mail_sendmailmode": "smtp", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "587", "mail_smtpsecure": "tls", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "updater.release.channel": "stable", "simpleSignUpLink.shown": false, "default_phone_region": "DE", "data-fingerprint": "75908b8012a9eca7791c8e19dc56aa34", "updater.secret": "***REMOVED SENSITIVE VALUE***" } } ```

Are you using external storage, if yes which one: local/smb/sftp/... No

Are you using encryption: yes/no No

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/... No

Client configuration

Browser: Firefox 95 Operating system: Pop!_OS 21.04

Logs

Web server error log

``` 2021/12/18 14:31:35 [error] 3197#3197: *847 upstream timed out (110: Connection timed out) while reading response header from upstream, client: , server: , request: "GET /css/settings/35c3-7fa5-settings.css?v=b92d206521717ac032f8aa58d3c7ff2f-35c36e89-0 HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php7.4-fpm.sock", host: "" ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` $ sudo -u www-data php ./occ log:tail ------- ------------------- ---------------------------------------------------------------------------------------------------- --------------------------- Level App Message Time ------- ------------------- ---------------------------------------------------------------------------------------------------- --------------------------- Info updater \OC\Repair::step: Repair step: Queue a one-time job to check for user uploaded certificates 2021-12-18T12:56:04+00:00 Info no app in context Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used 2021-12-18T12:56:04+00:00 Info updater \OC\Repair::step: Repair step: Repair DAV shares 2021-12-18T12:56:04+00:00 Info no app in context Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used 2021-12-18T12:56:04+00:00 Info updater \OC\Repair::step: Repair step: Add background job to set the lookup server share state for users 2021-12-18T12:56:04+00:00 Info updater \OC\Updater::startCheckCodeIntegrity: Starting code integrity check... 2021-12-18T12:56:04+00:00 Info updater \OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check 2021-12-18T12:56:21+00:00 Info updater \OC\Updater::updateEnd: Update successful 2021-12-18T12:56:21+00:00 Info updater \OC\Updater::maintenanceDisabled: Turned off maintenance mode 2021-12-18T12:56:21+00:00 Info updater \OC\Updater::resetLogLevel: Reset log level to Warning(2) 2021-12-18T12:56:21+00:00 ------- ------------------- ---------------------------------------------------------------------------------------------------- --------------------------- ```

jsargent8789 commented 2 years ago

I am running into the same issue.

szaimen commented 2 years ago

Duplicate of https://github.com/nextcloud/richdocuments/issues/1887

jsargent8789 commented 2 years ago

@aaruni96 Just disable Collabora Online as temporary work around.

aaruni96 commented 2 years ago

@jsargent8789 thanks, that works for now.

nextcloud / server