[Bug]: Flow not triggered when a file is created in an external storage

[jacotec]

⚠️ This issue respects the following points: ⚠️

• [X] This is a bug, not a question or a configuration/webserver/proxy issue.
• [X] This issue is not already reported on Github (I've searched it).
• [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• [X] Nextcloud Server is running on 64bit capable CPU, PHP and OS.
• [X] I agree to follow Nextcloud's Code of Conduct.

Bug description

I have some folders configured as local external storage, i.e. to have the ability to create FTP access or to access files from my paperless-ngx.

The purpose of one folder is an Inbox for scanners.

I want a notification when a new file is created in the Inbox folder. I have setup a flow which generates a Talk notification when a file is created in this folder.

Unfortunately this works only perfect when the file is added via NC web server or client sync. If the file is added on a different way to the external local storage (which is allowed, therefore it's mounted as external storage), unfortunately the flow is not triggered although the file appears fine in NC and is also synced down to the clients.

Steps to reproduce

1. Attach an (local) external storage
2. Create a flow which reacts on file creation in this folder
3. Add a file via web server or NC client to check the flow
4. The flow works fine once the file was added
5. Create a file in the external storage on a different way (put it into the folder via FTP, SSH etc.)
6. The flow is not triggered

Expected behavior

The flow should trigger if a file is created in any allowed way, not only when it's uploaded via NC web or NC client.

Installation method

Community Manual installation with Archive

Nextcloud Server version

26

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.0

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• [X] Default user-backend (database)
• [ ] LDAP/ Active Directory
• [X] SSO - SAML
• [ ] Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "10.0.1.6",
            "***.de"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "forwarded_for_headers": [
            "HTTP_X_FORWARDED_FOR",
            "HTTP_FORWARDED_FOR"
        ],
        "overwrite.cli.url": "https:\/\/***.de",
        "overwritehost": "***.de",
        "overwriteprotocol": "https",
        "allow_local_remote_servers": true,
        "htaccess.RewriteBase": "\/",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "26.0.0.11",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance": false,
        "enable_avatars": true,
        "filesystem_check_changes": 1,
        "theme": "",
        "default_language": "de",
        "default_locale": "de_DE",
        "default_phone_region": "DE",
        "defaultapp": "files",
        "skeletondirectory": "\/var\/www\/skeleton",
        "share_folder": "\/Shared",
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": 2,
        "mail_smtpmode": "smtp",
        "remember_login_cookie_lifetime": 2592000,
        "session_lifetime": 604800,
        "session_keepalive": true,
        "log_rotate_size": "10485760",
        "trashbin_retention_obligation": "30, 60",
        "versions_retention_obligation": "auto, 365",
        "check_for_working_webdav": true,
        "simpleSignUpLink.shown": false,
        "auth.webauthn.enabled": false,
        "music.lastfm_api_key": "2897d80221740bce55bd257a138705d1",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0.5,
            "dbindex": 0
        },
        "logtimezone": "Europe\/Berlin",
        "preview_libreoffice_path": "\/usr\/bin\/libreoffice",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\Movie",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\SVG",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\MKV",
            "OC\\Preview\\MOV",
            "OC\\Preview\\MP4",
            "OC\\Preview\\AVI",
            "OC\\Preview\\PDF",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOffice2007",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\Image",
            "OC\\Preview\\PPT",
            "OC\\Preview\\PPTX"
        ],
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "jpeg_quality": "60",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "ldapIgnoreNamingRules": false,
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "ldapUserCleanupInterval": 51,
        "app_install_overwrite": [
            "files_external_dropbox",
            "bookmarks_fulltextsearch",
            "files_inotify",
            "files_fulltextsearch_tesseract",
            "previewgenerator",
            "quickaccesssorting",
            "bbb",
            "fulltextsearch",
            "fulltextsearch_elasticsearch",
            "files_fulltextsearch",
            "socialsharing_email",
            "extract",
            "drawio",
            "quicknotes",
            "video_converter",
            "oidc_login",
            "facerecognition",
            "files_linkeditor",
            "metadata",
            "cfg_share_links"
        ],
        "updater.release.channel": "stable",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
        "mail_smtpauthtype": "LOGIN",
        "oidc_login_provider_url": "https:\/\/flaccs.de\/realms\/cloud",
        "oidc_login_client_id": "***",
        "oidc_login_client_secret": "wAHp73Wj5veVPHOGxwFBT17ek8EE2VhS",
        "oidc_login_end_session_redirect": true,
        "oidc_login_logout_url": "https:\/\/***.de\/apps\/oidc_login\/oidc",
        "oidc_login_auto_redirect": false,
        "oidc_login_hide_password_form": false,
        "oidc_login_attributes": {
            "id": "preferred_username",
            "name": "name",
            "mail": "email",
            "quota": "nextcloudquota",
            "groups": "groups"
        },
        "oidc_login_scope": "openid profile",
        "oidc_login_disable_registration": false,
        "oidc_login_redir_fallback": true,
        "oidc_login_password_authentication": true,
        "oidc_login_button_text": "Mit FLACCS Cloud anmelden",
        "memories.exiftool": "\/var\/www\/nextcloud\/apps\/memories\/lib\/..\/exiftool-bin\/exiftool-amd64-glibc",
        "memories.transcoder": "\/var\/www\/nextcloud\/apps\/memories\/exiftool-bin\/go-vod-amd64",
        "memories.no_transcode": false,
        "memories.qsv": false,
        "memories.ffmpeg_path": "\/usr\/bin\/ffmpeg",
        "memories.ffprobe_path": "\/usr\/bin\/ffprobe",
        "memories.tmp_path": "\/tmp\/memories_cache",
        "memories.gis_type": 1,
        "enabledFaceRecognitionMimetype": [
            "image\/jpeg",
            "image\/png",
            "image\/heic",
            "image\/tiff",
            "image\/webp"
        ]
    }
}

List of activated Apps

Enabled:
  - activity: 2.18.0
  - admin_audit: 1.16.0
  - appointments: 1.14.13
  - bbb: 2.4.0
  - bookmarks: 13.0.1
  - bruteforcesettings: 2.6.0
  - calendar: 4.3.1
  - camerarawpreviews: 0.8.1
  - cfg_share_links: 3.0.2
  - circles: 26.0.0
  - cloud_federation_api: 1.9.0
  - comments: 1.16.0
  - contacts: 5.2.0
  - contactsinteraction: 1.7.0
  - dashboard: 7.6.0
  - dav: 1.25.0
  - deck: 1.9.0
  - drawio: 2.1.0
  - extract: 1.3.5
  - facerecognition: 0.9.12
  - federatedfilesharing: 1.16.0
  - federation: 1.16.0
  - files: 1.21.1
  - files_accesscontrol: 1.16.0
  - files_automatedtagging: 1.16.1
  - files_downloadactivity: 1.16.0
  - files_external: 1.18.0
  - files_fulltextsearch: 25.0.0
  - files_fulltextsearch_tesseract: 25.0.0
  - files_inotify: 0.1.14
  - files_linkeditor: 1.1.13
  - files_pdfviewer: 2.7.0
  - files_retention: 1.15.0
  - files_rightclick: 1.5.0
  - files_sharing: 1.18.0
  - files_trashbin: 1.16.0
  - files_versions: 1.19.1
  - firstrunwizard: 2.15.0
  - forms: 3.2.0
  - fulltextsearch: 25.0.0
  - fulltextsearch_elasticsearch: 25.0.0
  - groupfolders: 14.0.0
  - guests: 2.4.0
  - integration_openai: 1.0.2
  - logreader: 2.11.0
  - lookup_server_connector: 1.14.0
  - maps: 1.0.2
  - memories: 4.13.0-alpha.1
  - metadata: 0.18.0
  - news: 21.2.0-beta1
  - nextcloud_announcements: 1.15.0
  - notes: 4.7.2
  - notifications: 2.14.0
  - notify_push: 0.6.2
  - oauth2: 1.14.0
  - oidc_login: 2.5.0
  - photos: 2.2.0
  - polls: 5.0.0-rc1
  - previewgenerator: 5.2.1
  - privacy: 1.10.0
  - provisioning_api: 1.16.0
  - qownnotesapi: 23.3.0
  - quickaccesssorting: 1.1.4
  - quicknotes: 0.8.5
  - quota_warning: 1.16.0
  - recommendations: 1.5.0
  - richdocuments: 8.0.0
  - serverinfo: 1.16.0
  - settings: 1.8.0
  - sharebymail: 1.16.0
  - side_menu: 3.7.2
  - socialsharing_email: 2.5.0
  - spreed: 16.0.2
  - support: 1.9.0
  - survey_client: 1.14.0
  - systemtags: 1.16.0
  - tasks: 0.14.5
  - text: 3.7.2
  - theming: 2.1.1
  - translate: 1.1.1
  - twofactor_backupcodes: 1.15.0
  - twofactor_totp: 8.0.0-alpha.0
  - updatenotification: 1.16.0
  - user_ldap: 1.16.0
  - user_status: 1.6.0
  - video_converter: 1.0.5
  - viewer: 1.10.0
  - weather_status: 1.6.0
  - workflow_pdf_converter: 1.11.0
  - workflowengine: 2.8.0
Disabled:
  - audioplayer: 3.3.1 (installed 3.3.1)
  - encryption: 2.14.0
  - music: 1.8.1 (installed 1.8.1)
  - ncdownloader: 1.0.2 (installed 1.0.2)
  - ocdownloader: 1.9.1 (installed 1.8.1)
  - password_policy: 1.16.0 (installed 1.15.0)
  - ransomware_protection: 1.14.0 (installed 1.14.0)
  - related_resources: 1.1.0-alpha1 (installed 1.1.0-alpha1)
  - suspicious_login: 4.4.0
  - talk_matterbridge: 1.26.0-0 (installed 1.26.0-0)
  - workflow_script: 1.11.1 (installed 1.11.1)

Nextcloud Signing status

No response

Nextcloud Logs

No response

Additional info

No response

[joshtrichards]

Hi @jacotec - Two thoughts:

• What method for storing your authentication credentials are you using for your External Storage? i.e. see https://docs.nextcloud.com/server/latest/admin_manual/configuration_files/external_storage/auth_mechanisms.html
• Does it make a difference if you setup a regular cron job to run sudo -u www-data php occ files:scan --all (or equivalent) as described here: https://docs.nextcloud.com/server/latest/admin_manual/configuration_files/external_storage_configuration_gui.html#adding-files-to-external-storages