[Bug]: External Storage-> Internal Share results in `fileNotFound`

IamTaoChen commented 10 months ago

⚠️ This issue respects the following points: ⚠️

[X] This is a bug, not a question or a configuration/webserver/proxy issue.
[X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
[X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct.

Bug description

When I copy an internal share link for External Storage, and send it to others(Internal users). They can not open this link.

Steps to reproduce

Admin mounts a SMB for all the users, and allow it share
user(Admin, call A) copy this folder's internal link and send it to another user(B)
B cannot open this link, it shows
A can open this link.

Expected behavior

B can open this folder by the internal share link

Installation method

Community Docker image

Nextcloud Server version

27

Operating system

None

PHP engine version

None

Web server

None

Database engine version

None

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

[ ] Default user-backend (database)
[X] LDAP/ Active Directory
[X] SSO - SAML
[ ] Other

Configuration report

No response

List of activated Apps

No response

Nextcloud Signing status

No response

Nextcloud Logs

No response

Additional info

No response

joshtrichards commented 9 months ago

What authentication/credential store method are you using for the External Storage mount?

https://docs.nextcloud.com/server/latest/admin_manual/configuration_files/external_storage/auth_mechanisms.html#password-based-mechanisms

And what does the transaction log look like in your nextcloud.log?

IamTaoChen commented 9 months ago

it's 'Global credentials, user entered' and users use SAML for authentication.

When I set it as 'Global Credentials', it works.

follow is the log in nextcloud.log when I set as ''Global credentials, user entered''

{"reqId":"itTrtpydhk5eMHgfA2S7","level":2,"time":"2023-10-03T20:09:35+00:00","remoteAddr":"10.233.20.5","user":"{username}","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/files/{username}/","message":"Error while getting quota info, using root quota","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36","version":"27.1.1.0","exception":{"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"user or password is not set","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":545,"function":"getAvailability","class":"OC\\Files\\Storage\\FailedStorage","type":"->","args":[]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Availability.php","line":81,"function":"getAvailability","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Availability.php","line":92,"function":"isAvailable","class":"OC\\Files\\Storage\\Wrapper\\Availability","type":"->","args":[]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Availability.php","line":342,"function":"checkAvailability","class":"OC\\Files\\Storage\\Wrapper\\Availability","type":"->","args":[]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":331,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Availability","type":"->","args":[""]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":331,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[""]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":331,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[""]},{"file":"/var/www/html/lib/private/legacy/OC_Helper.php","line":530,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[""]},{"file":"/var/www/html/apps/dav/lib/Connector/Sabre/Directory.php","line":338,"function":"getStorageInfo","class":"OC_Helper","type":"::","args":["/Home",["OC\\Files\\Node\\Folder"],false]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":770,"function":"getQuotaInfo","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":[]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/PropFind.php","line":95,"function":"Sabre\\DAV\\{closure}","class":"Sabre\\DAV\\CorePlugin","type":"->","args":["*** 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deanjarnold commented 2 months ago

Same here. Internal Share from User A to User B where:

User A copies internal link: https://my.nc.host/f/2273
User B pastes into browser and is redirected to: https://my.nc.host/apps/files/files?fileNotFound=1

Public sharing (FileDrop & Shared links files/folders) works fine and so does copying the browser URL to share a file/folder between internal User A & User B. User A & B have all access to the file from NC Browser.

NC 28.0.4 using AIO 8.1.0
Users authenticate with LDAP (ActiveDirectory)
External Share SMB "Log-in credentials, save in database" and "Enable sharing" selected
No errors in NC log

Please let me know if I can provide more information and troubleshoot further.

deanjarnold commented 2 months ago

@joshtrichards & @szaimen Could I provide you more logs/info to help identify the cause?

nextcloud / server