[Bug]: Files and directory not showing in internet navigator and DAVX

[vandman]

⚠️ This issue respects the following points: ⚠️

• [X] This is a bug, not a question or a configuration/webserver/proxy issue.
• [X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• [X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• [X] I agree to follow Nextcloud's Code of Conduct.

Bug description

The files and directory are not the same between Windows Explorer client and the Internet navigator (Firefox, Edge) and DavX client. I think the Android client is a DavX client.

Look at the example shown in the following screen capture of the same directory.

The Interesting part is that in Windows Explorer, I can open all the files and no files are missing. But in Internet navigator (Edge, Firefox), DavX client and Nextcloud client in Android, there are missing files and directory. The wrongly files showed and directory in Internet Navigator... , I can view and open them???

Steps to reproduce

1. Open Windows explorer and navigate to the desired directory, open files to check they are OK.
2. Same with Edge, Firefox, Nextcloud client for Android, Davx client in Gnome.

Expected behavior

Same content everywhere. No missing files.

Installation method

Community Docker image

Nextcloud Server version

28

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• [X] Default user-backend (database)
• [ ] LDAP/ Active Directory
• [ ] SSO - SAML
• [ ] Other

Configuration report

docker exec --user www-data nc php occ config:list system                      
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nc.site1.fr",
            "nc.site2.fr"
        ],
        "blacklisted_files": [
            ".htaccess",
            "Thumbs.db",
            "thumbs.db",
            "@eaDir"
        ],
        "maintenance_window_start": 1,
        "activity_expire_days": 14,
        "dbtype": "mysql",
        "version": "28.0.4.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "onlyoffice": {
            "DocumentServerUrl": "\/oo\/",
            "DocumentServerInternalUrl": "http:\/\/oo-document\/",
            "StorageUrl": "https:\/\/nc.site1.fr\/"
        },
        "allow_local_remote_servers": true,
        "maintenance": false,
        "theme": "",
        "updater.release.channel": "stable",
        "encryption.legacy_format_support": false,
        "auth.bruteforce.protection.enabled": true,
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/custom_apps",
                "url": "\/custom_apps",
                "writable": true
            }
        ],
        "app_install_overwrite": [
            "dicomviewer",
            "ocr",
            "radio",
            "camerarawpreviews",
            "joplin"
        ],
        "default_language": "fr",
        "default_phone_region": "FR",
        "default_locale": "fr_FR",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\Krita",
            "OC\\Preview\\Illustrator",
            "OC\\Preview\\Movie",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOffice2007",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\PDF",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\Postscript",
            "OC\\Preview\\StarOffice",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\Font"
        ],
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "preview_max_scale_factor": 1,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/nc.site1.fr",
        "overwriteprotocol": "https",
        "overwritewebroot": "\/",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "6379",
            "timeout": 0
        },
        "mail_smtpmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpsecure": "ssl",
        "mail_smtpauth": true,
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpstreamoptions": {
            "ssl": {
                "allow_self_signed": false,
                "verify_peer": false,
                "verify_peer_name": false
            }
        },
        "trashbin_retention_obligation": "auto, 60",
        "versions_retention_obligation": "auto, 30",
        "remember_login_cookie_lifetime": "18000",
        "objectstore": {
            "class": "\\OC\\Files\\ObjectStore\\S3",
            "arguments": {
                "bucket": "nextcloud",
                "autocreate": true,
                "key": "***REMOVED SENSITIVE VALUE***",
                "secret": "***REMOVED SENSITIVE VALUE***",
                "hostname": "s3.site1.fr",
                "port": 443,
                "use_ssl": true,
                "region": "fr-paris-07",
                "use_path_style": true
            }
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "log_type": "file",
        "loglevel": 2,
        "logdateformat": "Y-m-d H:i:s",
        "log_rotate_size": 104857600,
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "log_type_audit": "file",
        "logfile_audit": "\/var\/www\/html\/data\/audit.log",
        "jpeg_quality": "60"
    }
}

List of activated Apps

Enabled:
  - activity: 2.20.0
  - admin_audit: 1.18.0
  - analytics: 4.12.0
  - announcementcenter: 6.8.1
  - auto_groups: 1.5.2
  - bruteforcesettings: 2.8.0
  - calendar: 4.6.7
  - circles: 28.0.0
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contacts: 5.5.3
  - contactsinteraction: 1.9.0
  - dashboard: 7.8.0
  - dav: 1.29.1
  - deck: 1.12.2
  - dicomviewer: 2.1.1
  - event_update_notification: 2.3.0
  - federatedfilesharing: 1.18.0
  - files: 2.0.0
  - files_external: 1.20.0
  - files_mindmap: 0.0.30
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_retention: 1.17.1
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - forms: 4.1.1
  - groupfolders: 16.0.5
  - integration_openai: 1.2.1
  - integration_openproject: 2.6.1
  - limit_login_to_ip: 4.1.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - mail: 3.5.7
  - music: 1.10.0
  - nextcloud_announcements: 1.17.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - onlyoffice: 9.0.0
  - password_policy: 1.18.0
  - photos: 2.4.0
  - polls: 7.0.2
  - previewgenerator: 5.5.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recognize: 6.1.1
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - sharepoint: 1.16.0
  - socialsharing_email: 3.1.0
  - survey_client: 1.16.0
  - suspicious_login: 6.0.0
  - systemtags: 1.18.0
  - tasks: 0.15.0
  - text: 3.9.1
  - theming: 2.3.0
  - translate: 2.1.0
  - twofactor_backupcodes: 1.17.0
  - updatenotification: 1.18.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - workflow_pdf_converter: 1.13.0
  - workflowengine: 2.10.0
Disabled:
  - encryption: 2.16.0
  - federation: 1.18.0 (installed 1.10.1)
  - files_antivirus: 5.5.0 (installed 5.5.0)
  - maps: 1.3.1 (installed 1.3.1)
  - piwik: 0.12.0 (installed 0.12.0)
  - support: 1.11.1 (installed 1.3.0)
  - twofactor_totp: 10.0.0-beta.2
  - unsplash: 2.2.1 (installed 2.2.1)
  - user_ldap: 1.19.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

No response

Additional info

No response

[joshtrichards]

It took me a moment to realize you're looking at the sync folder from the Desktop client, not a WebDAV connection from Windows.

But in Internet navigator (Edge, Firefox), DavX client and Nextcloud client in Android, there are missing files and directory. The wrongly files showed and directory in Internet Navigator... , I can view and open them???

Each of these - unlike Windows Explorer via the Desktop sync client - are actually looking at the Nextcloud Server in real-time. They are more authoritative as to what is truly on your Server.

Chances are this is either a support matter - more suited to https://help.nextcloud.com - or, I guess, it could be a Desktop sync client bug, but more information would be needed. Please confirm your Desktop client is syncing and operating reasonably. If something has changed recently, such as an upgrade, that would also be helpful to know.

The Interesting part is that in Windows Explorer, I can open all the files and no files are missing.

These are just synced (or possibly virtualized if using VFS) files. Presumably these are just whatever files happen to be available locally.

Based on the status icons in your Windows screenshot it looks like your device may not be fully synced. You'll have to look at the tray/settings of the Desktop client to see what the real state is.

It also might be informative to look over your Nextcloud and web server logs for anything helpful.

If you need help troubleshooting, please use the Nextcloud Help Forum.

Honestly this sounds more like a support matter than a bug, but it could be something Desktop client related I guess. When did this behavior start for you?

[nextcloud-command]

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.