[Bug]: Editing an image does not work

Ducknuke commented 5 months ago

⚠️ This issue respects the following points: ⚠️

[X] This is a bug, not a question or a configuration/webserver/proxy issue.
[X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
[X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct.

Bug description

I click on files and select an image, then click on edit, i.e. on the pen. Then it reloads and then the message appears. “Il n'y a pas d'extension disponible pour afficher ce type de fichier.”

when I get this error I have a lot of errors messages in the log :

I have to reload the browser so that I can select any files again and then everything works again except for editing an image

Steps to reproduce

Open an image (.jpg...)
Select the pen at the top right

Expected behavior

Open an image
Select the pen at the top right
Edit your image
Save and close

Installation method

Community Docker image

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.3

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

[ ] Default user-backend (database)
[ ] LDAP/ Active Directory
[ ] SSO - SAML
[ ] Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "https:\/\/nextcloud.********.fr\/"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "version": "29.0.0.19",
        "dbtype": "mysql",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "dbtableprefix": "oc_",
        "installed": true,
        "default_language": "fr",
        "force_language": "fr",
        "default_locale": "fr_FR",
        "default_phone_region": "FR",
        "force_locale": "fr_FR",
        "default_timezone": "Europe\/Paris",
        "knowledgebaseenabled": true,
        "knowledgebase.embedded": false,
        "allow_user_to_change_display_name": true,
        "remember_login_cookie_lifetime": 1296000,
        "session_lifetime": 86400,
        "davstorage.request_timeout": 30,
        "session_relaxed_expiry": false,
        "session_keepalive": true,
        "auto_logout": false,
        "token_auth_enforced": false,
        "token_auth_activity_update": 60,
        "auth.bruteforce.protection.enabled": true,
        "auth.bruteforce.protection.testing": false,
        "ratelimit.protection.enabled": true,
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpdebug": false,
        "mail_smtpmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": 465,
        "mail_smtptimeout": 10,
        "mail_smtpsecure": "ssl",
        "mail_smtpauth": true,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_send_plaintext_only": false,
        "mail_smtpstreamoptions": [],
        "mail_sendmailmode": "smtp",
        "overwritehost": "nextcloud.********.fr",
        "overwriteprotocol": "https",
        "overwritewebroot": "",
        "overwritecondaddr": "",
        "overwrite.cli.url": "https:\/\/nextcloud.***********.fr\/",
        "proxy": "",
        "proxyuserpwd": "***REMOVED SENSITIVE VALUE***",
        "proxyexclude": [],
        "allow_local_remote_servers": false,
        "trashbin_retention_obligation": "auto, 60",
        "versions_retention_obligation": "auto",
        "appcodechecker": true,
        "updatechecker": true,
        "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/",
        "updater.release.channel": "stable",
        "has_internet_connection": true,
        "connectivity_check_domains": [
            "www.nextcloud.com",
            "www.startpage.com",
            "www.eff.org",
            "www.edri.org"
        ],
        "check_for_working_wellknown_setup": true,
        "check_for_working_htaccess": true,
        "check_data_directory_permissions": true,
        "config_is_read_only": false,
        "log_type": "file",
        "log_type_audit": "file",
        "logfile": "\/data\/nextcloud.log",
        "logfile_audit": "\/data\/audit.log",
        "logfilemode": 416,
        "loglevel": 2,
        "loglevel_frontend": 2,
        "syslog_tag": "Nextcloud",
        "syslog_tag_audit": "Nextcloud",
        "log.condition": {
            "shared_secret": "***REMOVED SENSITIVE VALUE***",
            "users": [
                "sample-user"
            ],
            "apps": [
                "files"
            ]
        },
        "log.backtrace": false,
        "logdateformat": "F d, Y H:i:s",
        "logtimezone": "Europe\/Paris",
        "log_query": false,
        "log_rotate_size": 104857600,
        "profiler": false,
        "customclient_desktop": "https:\/\/nextcloud.com\/install\/#install-clients",
        "customclient_android": "https:\/\/play.google.com\/store\/apps\/details?id=com.nextcloud.client",
        "customclient_ios": "https:\/\/itunes.apple.com\/us\/app\/nextcloud\/id1125420102?mt=8",
        "customclient_ios_appid": "1125420102",
        "defaultapp": "dashboard,files",
        "appstoreenabled": true,
        "appstoreurl": "https:\/\/apps.nextcloud.com\/api\/v1",
        "appsallowlist": [],
        "apps_paths": [
            {
                "path": "\/app\/www\/public\/apps",
                "url": "\/apps",
                "writable": true
            }
        ],
        "enable_previews": true,
        "preview_concurrency_all": 8,
        "preview_concurrency_new": 4,
        "preview_max_x": 4096,
        "preview_max_y": 4096,
        "preview_max_filesize_image": 50,
        "preview_max_memory": 512,
        "enabledPreviewProviders": [
            "OC\\Preview\\Image",
            "OC\\Preview\\Movie",
            "OC\\Preview\\BMP",
            "OC\\Preview\\GIF",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\MKV",
            "OC\\Preview\\MP4",
            "OC\\Preview\\AVI",
            "OC\\Preview\\Krita",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MP3",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PNG",
            "OC\\Preview\\PDF",
            "OC\\Preview\\TXT",
            "OC\\Preview\\XBitmap"
        ],
        "maintenance": false,
        "maintenance_window_start": 1,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "mysql.utf8mb4": true,
        "supportedDatabases": [
            "sqlite",
            "mysql",
            "pgsql",
            "oci"
        ],
        "forbidden_chars": [
            "?",
            "<",
            ">",
            ":",
            "*",
            "|",
            "\""
        ],
        "theme": "",
        "enforce_theme": "",
        "minimum.supported.desktop.version": "2.3.0",
        "external_storage.auth_availability_delay": 1800,
        "files_external_allow_create_new_local": true,
        "filesystem_check_changes": 0,
        "part_file_in_storage": true,
        "filesystem_cache_readonly": false,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "max_filesize_animated_gifs_public_sharing": 10,
        "filelocking.enabled": true,
        "filelocking.ttl": 3600,
        "memcache.locking": "\\OC\\Memcache\\APCu",
        "filelocking.debug": false,
        "upgrade.disable-web": false,
        "upgrade.cli-upgrade-link": "",
        "debug": false,
        "data-fingerprint": "",
        "lookup_server": "https:\/\/lookup.nextcloud.com",
        "gs.enabled": false,
        "gs.federation": "internal",
        "simpleSignUpLink.shown": true,
        "login_form_autocomplete": true,
        "no_unsupported_browser_warning": false,
        "files_no_background_scan": false,
        "diagnostics.logging": true,
        "diagnostics.logging.threshold": 0,
        "profile.enabled": true,
        "enable_file_metadata": true,
        "account_manager.default_property_scope": [],
        "projects.enabled": false,
        "bulkupload.enabled": true,
        "reference_opengraph": true,
        "unified_search.enabled": false,
        "enable_non-accessible_features": true,
        "mail_smtpauthtype": "LOGIN",
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [
            "admin",
            "utilisateur"
        ]
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - admin_audit: 1.19.0
  - bruteforcesettings: 2.9.0
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - federatedfilesharing: 1.19.0
  - federation: 1.19.0
  - files: 2.1.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - maps: 1.4.0
  - nextcloud_announcements: 1.18.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - password_policy: 1.19.0
  - photos: 2.5.0
  - previewgenerator: 5.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - recommendations: 2.1.0
  - related_resources: 1.4.0
  - richdocuments: 8.4.2
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - support: 1.12.0
  - survey_client: 1.17.0
  - suspicious_login: 7.0.0
  - systemtags: 1.19.0
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_totp: 11.0.0-dev
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - circles: 29.0.0-dev (installed 29.0.0-dev)
  - encryption: 2.17.0
  - text: 3.10.0 (installed 3.9.1)
  - updatenotification: 1.19.1 (installed 1.17.0)
  - user_ldap: 1.20.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"HB0PHtBWL7JEDksakiM7","level":3,"time":"2024-05-23T16:40:38+02:00","remoteAddr":"192.168.1.254","user":"Romain","app":"no app in context","method":"GET","url":"/ocs/v2.php/teams/resources/files/718799","message":"No provider found for id files","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36","version":"29.0.0.19","exception":{"Exception":"RuntimeException","Message":"No provider found for id files","Code":0,"Trace":[{"file":"/app/www/public/lib/private/Teams/TeamManager.php","line":95,"function":"getProvider","class":"OC\\Teams\\TeamManager","type":"->"},{"file":"/app/www/public/core/Controller/TeamsApiController.php","line":84,"function":"getTeamsForResource","class":"OC\\Teams\\TeamManager","type":"->"},{"file":"/app/www/public/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"listTeams","class":"OC\\Core\\Controller\\TeamsApiController","type":"->"},{"file":"/app/www/public/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/app/www/public/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/app/www/public/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/app/www/public/ocs/v1.php","line":66,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/app/www/public/ocs/v2.php","line":23,"args":["/app/www/public/ocs/v1.php"],"function":"require_once"}],"File":"/app/www/public/lib/private/Teams/TeamManager.php","Line":77,"message":"No provider found for id files","exception":[],"CustomMessage":"No provider found for id files"},"id":"664f58dd89c32"}

Additional info

No response

joshtrichards commented 5 months ago

Looks related to Teams (formerly Circles) shared files. Moving to that repository since it doesn't appear to be a general matter.

joshtrichards commented 5 months ago

Although looking closer, we might have a dependency matter here since we're in the middle of a transition (#43855). And the newer Teams stuff is coupled with Circles app, but we're still permitting the Circles app to be disabled (which you appear to have done).

Ducknuke commented 5 months ago

Thank you @joshtrichards. The problem is that even if I activate the Teams application I still have the problem but now I no longer have any errors in the log, just the error message when I want to edit :/

There should no longer be any dependency problems?

skjnldsv commented 5 months ago

We would need some data before the reload (after you click the edit button) I will need your browser console log to investigate this issue. Open your console, reload your page and/or do the action leading to this issue and copy/paste the log in this thread.

SInce it's reloading, you can also enable the preserve log option to ensure you catch whatever error is thrown.

How to access your browser console (Click to expand)

# Chrome - Press either CTRL + SHIFT + J to open the “console” tab of the Developer Tools. - Alternative method: 1. Press either CTRL + SHIFT + I or F12 to open the Developer Tools. 2. Click the “console” tab. # Safari - Press CMD + ALT + I to open the Web Inspector. - See Chrome’s step 2. (Chrome and Safari have pretty much identical dev tools.) # Firefox - Press CTRL + SHIFT + K to open the Web console (COMMAND + SHIFT + K on Macs). - or, if Firebug is installed (recommended): 1. Press F12 to open Firebug. 2. Click on the “console” tab. # Opera 1. Press CTRL + SHIFT + I to open Dragonfly. 2. Click on the “console” tab.

h4fnp commented 5 months ago

I am affected by this bug, too. Here is my console log: 2024-05-24-103042_1276x484_scrot

skjnldsv commented 5 months ago

@h4fnp you look like you haven't enabled the appropriate mimes in your config.php That seems a bit different from @Ducknuke

Ducknuke commented 5 months ago

I notice that I also have this mime warning with a lot of warnings in the middle :

Ducknuke commented 5 months ago

I executed this command occ maintenance:mimetype:update-db --repair-filecache thinking that my mimes were not up to date and apparently he made quite a few Add but still the same problem.

Added mimetype "application/msaccess" to database Added mimetype "application/illustrator" to database Added mimetype "text/x-shellscript" to database Added mimetype "application/x-blender" to database Added mimetype "image/bpg" to database Added mimetype "application/x-bzip2" to database Added mimetype "text/x-c" to database Added mimetype "text/x-c++src" to database Added mimetype "application/comicbook+7z" to database Added mimetype "application/comicbook+ace" to database Added mimetype "application/comicbook+tar" to database Added mimetype "application/comicbook+truecrypt" to database Added mimetype "application/coreldraw" to database Added mimetype "application/java" to database Added mimetype "application/x-cbr" to database Added mimetype "application/x-deb" to database Added mimetype "application/vnd.ms-word.document.macroEnabled.12" to database Added mimetype "application/vnd.openxmlformats-officedocument.wordprocessingml.template" to database Added mimetype "video/dv" to database Added mimetype "application/vnd.ms-fontobject" to database Added mimetype "application/postscript" to database Added mimetype "application/x-fictionbook+xml" to database Added mimetype "video/x-flv" to database Added mimetype "text/x-h" to database Added mimetype "text/calendar" to database Updated 4 filecache rows for mimetype "image/x-icon" Added mimetype "text/impress" to database Added mimetype "text/x-java-source" to database Added mimetype "image/jp2" to database Added mimetype "application/x-kdbx" to database Added mimetype "application/x-iwork-keynote-sffkey" to database Added mimetype "application/km" to database Added mimetype "application/vnd.google-earth.kml+xml" to database Added mimetype "application/vnd.google-earth.kmz" to database Added mimetype "application/x-krita" to database Added mimetype "text/x-ldif" to database Added mimetype "application/vnd.lotus-wordpro" to database Added mimetype "video/mp2t" to database Added mimetype "audio/m4b" to database Added mimetype "application/x-freemind" to database Added mimetype "application/x-mobipocket-ebook" to database Added mimetype "application/x-iwork-numbers-sffnumbers" to database Added mimetype "application/vnd.oasis.opendocument.formula" to database Added mimetype "application/msonenote" to database Added mimetype "text/org" to database Added mimetype "application/x-iwork-pages-sffpages" to database Updated 1 filecache rows for mimetype "application/pdf" Added mimetype "application/x-font" to database Added mimetype "application/x-php" to database Added mimetype "application/x-perl" to database Added mimetype "audio/x-scpls" to database Added mimetype "application/vnd.ms-powerpoint" to database Added mimetype "application/vnd.ms-powerpoint.template.macroEnabled.12" to database Added mimetype "application/vnd.openxmlformats-officedocument.presentationml.template" to database Added mimetype "application/vnd.ms-powerpoint.addin.macroEnabled.12" to database Added mimetype "application/vnd.ms-powerpoint.slideshow.macroEnabled.12" to database Added mimetype "application/vnd.openxmlformats-officedocument.presentationml.slideshow" to database Added mimetype "application/vnd.ms-powerpoint.presentation.macroEnabled.12" to database Added mimetype "text/reveal" to database Added mimetype "application/rss+xml" to database Added mimetype "application/sgf" to database Added mimetype "image/sgi" to database Added mimetype "application/x-shockwave-flash" to database Added mimetype "application/x-compressed" to database Added mimetype "application/x-tar" to database Added mimetype "application/vnd.garmin.tcx+xml" to database Added mimetype "application/x-tex" to database Added mimetype "image/tga" to database Added mimetype "text/vcard" to database Added mimetype "video/dvd" to database Added mimetype "application/vnd.visio" to database Added mimetype "application/vnd.ms-visio.drawing.macroEnabled.12" to database Added mimetype "application/vnd.ms-visio.drawing" to database Added mimetype "application/vnd.ms-visio.stencil.macroEnabled.12" to database Added mimetype "application/vnd.ms-visio.stencil" to database Added mimetype "application/vnd.ms-visio.template.macroEnabled.12" to database Added mimetype "application/vnd.ms-visio.template" to database Added mimetype "audio/webm" to database Added mimetype "application/font-woff" to database Added mimetype "application/vnd.wordperfect" to database Added mimetype "application/x-gimp" to database Added mimetype "application/vnd.ms-excel.addin.macroEnabled.12" to database Added mimetype "application/vnd.ms-excel.sheet.binary.macroEnabled.12" to database Added mimetype "application/vnd.ms-excel.sheet.macroEnabled.12" to database Added mimetype "application/vnd.ms-excel.template.macroEnabled.12" to database Added mimetype "application/vnd.openxmlformats-officedocument.spreadsheetml.template" to database Added mimetype "application/vnd.xmind.workbook" to database Added mimetype "application/yaml" to database Added 86 new mimetypes Updated 5 filecache rows

h4fnp commented 5 months ago

It would be nice, if this was only a misconfiguration on my site. Here is my (redacted) config.php:

<?php
$CONFIG = array (
  'instanceid' => '**SNIP**',
  'passwordsalt' => '**SNIP**',
  'secret' => '**SNIP**'
  'trusted_domains' => 
  array (
    0 => 'cloud.**SNIP**.com',
  ),
  'datadirectory' => '/www/htdocs/**SNIP**/data/cloud.**SNIP**.com',
  'dbtype' => 'mysql',
  'version' => '29.0.1.1',
  'overwrite.cli.url' => 'https://cloud.**SNIP**.com',
  'dbname' => '**SNIP**',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => '**SNIP**',
  'dbpassword' => '**SNIP**',
  'installed' => true,
  'mail_smtpmode' => 'sendmail',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'cloud',
  'mail_domain' => '**SNIP**.com',
  'htaccess.RewriteBase' => '/',
  'tempdirectory' => '/www/htdocs/**SNIP**/tmp/cloud.**SNIP**.com',
  'simpleSignUpLink.shown' => false,
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'updater.release.channel' => 'stable',
  'filelocking.enabled' => false,
  'maintenance_window_start' => 2,
  'default_phone_region' => 'DE',
);

Can you @skjnldsv please point me to some documentation how to "enabled the appropriate mimes"?

h4fnp commented 5 months ago

I executed this command occ maintenance:mimetype:update-db --repair-filecache thinking that my mimes were not up to date and apparently he made quite a few Add but still the same problem.

Same over here:

$ php83 occ maintenance:mimetype:update-db --repair-filecache
Added mimetype "application/vnd.openxmlformats-officedocument.wordprocessingml.document.docxf" to database
Added mimetype "application/vnd.openxmlformats-officedocument.wordprocessingml.document.oform" to database
Added 2 new mimetypes
Updated 0 filecache rows

Ducknuke commented 5 months ago

I don't know if it's related to the problem but I see these "Teams" errors appear when I open the sidebar and the Chrome console is launched. I specify that the sidebar works even with these errors