[Bug]: can't access created SMB shares with manually entered credentials stored in database

muchachagrande commented 1 month ago

⚠️ This issue respects the following points: ⚠️

[X] This is a bug, not a question or a configuration/webserver/proxy issue.
[X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
[X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct.

Bug description

Created an external SMB share for a user and selected "manually entered credentials stored in database". The user cant access the share. Clicking the share name does nothing. In version 28.x the user had to enter the credentials when entering for the first time, but now the credentials dialogue is missing.

Steps to reproduce

Create a SMB share for a user "A"
Select "manually entered credentials stored in database"
Login with the user "A"
Try to enter the newly created share
See nothing happen

Expected behavior

When entering for the first time it should ask for credentials and the following times it should use the previously stored credentials.

Installation method

Community VM appliance

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

PostgreSQL

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 28 to 29)

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

[X] Default user-backend (database)
[ ] LDAP/ Active Directory
[ ] SSO - SAML
[ ] Other

Configuration report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "192.168.33.4",
            "cloud.example.com"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "allow_local_remote_servers": true,
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "29.0.1.1",
        "overwrite.cli.url": "https:\/\/cloud.example.com\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "upgrade.disable-web": true,
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": "2",
        "log.condition": {
            "apps": [
                "admin_audit"
            ]
        },
        "mail_smtpmode": "smtp",
        "remember_login_cookie_lifetime": "1800",
        "log_rotate_size": "0",
        "trashbin_retention_obligation": "auto, 60",
        "versions_retention_obligation": "auto, 180",
        "activity_expire_days": "120",
        "simpleSignUpLink.shown": false,
        "memcache.local": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0.5,
            "dbindex": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "default_phone_region": "us",
        "default_language": "es_AR",
        "default_locale": "es_AR",
        "logtimezone": "America\/Argentina\/Buenos_Aires",
        "htaccess.RewriteBase": "\/",
        "share_folder": "\/Shared",
        "maintenance": false,
        "mail_sendmailmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpauth": 1,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "ssl",
        "mail_smtpauthtype": "PLAIN",
        "knowledgebaseenabled": false,
        "lost_password_link": "disabled",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\Krita",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\MSOffice2007",
            "OC\\Preview\\StarOffice",
            "OC\\Preview\\SVG",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\Font",
            "OC\\Preview\\Movie",
            "OC\\Preview\\MKV",
            "OC\\Preview\\MP4",
            "OC\\Preview\\AVI",
            "OC\\Preview\\Illustrator",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\Postscript",
            "OC\\Preview\\Epub",
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap"
        ],
        "twofactor_enforced": "false",
        "twofactor_enforced_groups": [],
        "skeletondirectory": "",
        "theme": "",
        "filesystem_check_changes": true,
        "updater.release.channel": "stable",
        "maintenance_window_start": 0
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - admin_audit: 1.19.0
  - bruteforcesettings: 2.9.0
  - calendar: 4.7.4
  - circles: 29.0.0-dev
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contacts: 6.0.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - federatedfilesharing: 1.19.0
  - federation: 1.19.0
  - files: 2.1.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - password_policy: 1.19.0
  - photos: 2.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - related_resources: 1.4.0
  - richdocuments: 8.4.2
  - richdocumentscode: 24.4.201
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - spreed: 19.0.1
  - suspicious_login: 7.0.0
  - systemtags: 1.19.0
  - text: 3.10.0
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_totp: 11.0.0-dev
  - updatenotification: 1.19.1
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - encryption: 2.17.0
  - firstrunwizard: 2.18.0 (installed 2.14.0)
  - nextcloud_announcements: 1.18.0 (installed 1.13.0)
  - recommendations: 2.1.0 (installed 1.3.0)
  - support: 1.12.0 (installed 1.7.0)
  - survey_client: 1.17.0 (installed 1.12.0)
  - user_ldap: 1.20.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

Nothing in logs

Additional info

When accessing "External Storage" view on files apps I can see only the newly created external storage with the red colour indicating that there are no credentials to access the storage, and there is an additional button on each inaccessible storage to enter the missing credentials. I was able to enter the credentials using that button. So, the missing credentials dialogue is only on the main view.

joshtrichards commented 1 month ago

Hi @muchachagrande - This sounds like maybe #44497? Can you confirm that's what you're experiencing?

muchachagrande commented 1 month ago

Hi @joshtrichards, it is the same. At first I was expecting the authentication dialog to show on first access of the new share, but the dialog didn't show. Then I went to "external storage" section and I tried the "enter missing credentials" button. It didn't work at first, but I refreshed the page a couple of times and at some point the credentials dialog appeared and I could save the username/password. I never use the "enter missing credentials" button before. I just entered the credentials on first access of the share under the main view.

nextcloud-command commented 3 weeks ago

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.

nextcloud / server