[Bug]: "Forgot Password" e-mail not being sent

scansse commented 2 months ago

⚠️ This issue respects the following points: ⚠️

[X] This is a bug, not a question or a configuration/webserver/proxy issue.
[X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
[X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct.

Bug description

I receive all e-mails generated by the Nextcloud server (test, new user created, e-mail address changed,...) but when a user clics on the "Forgot password" link, the e-mail to reset the password never reaches that user. I have the same behaviour whether I use SMTP mail configured in Nextcloud or Sendmail configured in Nextcloud.

Steps to reproduce

Create a test account having an e-mail address you have access to
Make an initial login in Nextcloud with this test account
logout
clic on the "Forgot password" on the Nextcloud login page
Enter userid or e-mail address
Check your mailbox and spam folder to see if you receive the reset password e-mail

Expected behavior

"Forgot Password" email should be received like any other e-mail sent by Nextcloud.

Installation method

Community Web installer on a VPS or web space

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 28 to 29)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

[X] Default user-backend (database)
[ ] LDAP/ Active Directory
[ ] SSO - SAML
[ ] Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "141.135.58.197",
            "localhost",
            "volt",
            "volt.magic",
            "cansse.privatedns.org",
            "cansse.my.to"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.4.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "mysql.utf8mb4": true,
        "logtimezone": "UTC",
        "loglevel": 2,
        "installed": true,
        "maintenance": false,
        "theme": "",
        "overwrite.cli.url": "https:\/\/cansse.my.to\/nextcloud",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_sendmailmode": "pipe",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": "true",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "timeout": 0,
            "dbindex": 0
        },
        "default_locale": "fr_BE",
        "default_language": "fr",
        "default_phone_region": "BE",
        "enable_previews": true,
        "preview_max_x": 1920,
        "preview_max_y": 1080,
        "enabledPreviewProviders": [
            "141.135.58.197",
            "OC\\Preview\\GIF",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\Krita",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MP3",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PNG",
            "OC\\Preview\\TXT",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\Movie"
        ],
        "app_install_overwrite": [
            "141.135.58.197"
        ],
        "maintenance_window_start": 2,
        "defaultapp": "",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - admin_audit: 1.19.0
  - bruteforcesettings: 2.9.0
  - cloud_federation_api: 1.12.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - federatedfilesharing: 1.19.0
  - files: 2.1.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - impersonate: 1.16.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - maps: 1.4.0
  - metadata: 0.20.0
  - nextcloud_announcements: 1.18.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - password_policy: 1.19.0
  - photos: 2.5.0
  - previewgenerator: 5.6.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - recognize: 7.1.0
  - related_resources: 1.4.0
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - sharelisting: 1.2.0
  - support: 1.12.0
  - suspicious_login: 7.0.0
  - text: 3.10.1
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - updatenotification: 1.19.1
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - circles: 29.0.0-dev (installed 29.0.0-dev)
  - comments: 1.19.0 (installed 1.19.0)
  - encryption: 2.17.0 (installed 1.0.0)
  - facerecognition: 0.9.51 (installed 0.9.51)
  - federation: 1.19.0 (installed 1.19.0)
  - files_downloadactivity: 1.17.0 (installed 1.17.0)
  - files_reminders: 1.2.0 (installed 1.0.0)
  - recommendations: 2.1.0 (installed 2.1.0)
  - sociallogin: 5.6.6 (installed 5.6.6)
  - survey_client: 1.17.0 (installed 1.17.0)
  - systemtags: 1.19.0 (installed 1.19.0)
  - twofactor_totp: 11.0.0-dev
  - user_ldap: 1.20.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

Nothing valuable in log.
Log too long for this post.

Additional info

n/a

skjnldsv commented 2 months ago

Please enable debug mode and try again. The mail service should give more data

scansse commented 2 months ago

Sorry, the issue was not with Nextcloud, but rather with the mail server I was using. Telenet mail server seems to filter these messages. I switched to Yahoo and it works now.

skjnldsv commented 2 months ago

Great to hear!! Thanks for updating us 🤗

nextcloud / server