Serverinfo Regression after update to 20.0.10: reported files and storages amount is 0

GAS85 commented 3 years ago

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Steps to reproduce

Update to 20.0.10
Open ..index.php/settings/admin/serverinfo
See 0 files and 0 storages being reported

Do API call:

curl -m 45 -s -u user:password https://FQDN/ocs/v2.php/apps/serverinfo/api/v1/info | grep -E "num_files|num_storages"
<num_files>0</num_files>
<num_storages>0</num_storages>
<num_storages_local>4</num_storages_local>
<num_storages_home>10</num_storages_home>
<num_storages_other>5</num_storages_other>

See that 0 returned.

<num_files>0</num_files>
<num_storages>0</num_storages>

Expected behaviour

Reporting should provide correct values

Actual behaviour

After update reported files amount is 0. grafik

Server configuration

Operating system: Ubuntu 20.04

Web server: Apache/2.4.48 (Ubuntu)

Database: mysql Ver 15.1 Distrib 10.3.29-MariaDB

PHP version: 7.4.20

Nextcloud version: 20.0.10

Updated from an older Nextcloud/ownCloud or fresh install: Update from 20.0.9

Where did you install Nextcloud from: Official

Signing status:

Signing status

``` No errors have been found. ```

List of activated apps:

App list

``` Enabled: - accessibility: 1.6.0 - activity: 2.13.4 - admin_audit: 1.10.0 - audioplayer: 3.1.0 - bruteforcesettings: 2.1.0 - calendar: 2.2.2 - checksum: 1.1.2 - cloud_federation_api: 1.3.0 - comments: 1.10.0 - contacts: 3.5.1 - contactsinteraction: 1.1.0 - data_request: 1.7.0 - dav: 1.16.2 - deck: 1.2.7 - drawio: 1.0.0 - external: 3.7.2 - extract: 1.3.1 - facerecognition: 0.7.2 - federatedfilesharing: 1.10.2 - federation: 1.10.1 - files: 1.15.0 - files_automatedtagging: 1.10.1 - files_downloadactivity: 1.9.0 - files_external: 1.11.1 - files_mindmap: 0.0.24 - files_pdfviewer: 2.0.1 - files_retention: 1.9.0 - files_rightclick: 0.17.0 - files_sharing: 1.12.2 - files_trashbin: 1.10.1 - files_versions: 1.13.0 - files_videoplayer: 1.9.0 - firstrunwizard: 2.9.0 - flowupload: 1.1.2 - forms: 2.2.4 - gpxmotion: 0.1.0 - gpxpod: 4.2.8 - keeweb: 0.6.5 - logreader: 2.5.0 - lookup_server_connector: 1.8.0 - mail: 1.9.5 - maps: 0.1.8 - nextcloud_announcements: 1.9.0 - notes: 4.0.4 - notifications: 2.8.0 - oauth2: 1.8.0 - ocdownloader: 1.7.11 - password_policy: 1.10.1 - phonetrack: 0.6.7 - photos: 1.2.3 - polls: 1.8.3 - previewgenerator: 3.1.1 - privacy: 1.4.0 - provisioning_api: 1.10.0 - radio: 1.0.3 - recommendations: 0.8.0 - serverinfo: 1.10.0 - settings: 1.2.0 - sharebymail: 1.10.0 - side_menu: 1.23.1 - spreed: 10.0.7 - support: 1.3.0 - survey_client: 1.8.0 - systemtags: 1.10.0 - text: 3.1.0 - theming: 1.11.0 - twofactor_backupcodes: 1.9.0 - twofactor_totp: 5.0.0 - unsplash: 1.2.2 - updatenotification: 1.10.0 - user_status: 1.0.1 - video_converter: 1.0.1 - viewer: 1.4.0 - weather: 1.7.5 - weather_status: 1.0.0 - workflowengine: 2.2.0 Disabled: - dashboard - encryption - files_antivirus - gpxedit - impersonate - ocr - user_ldap ```

Nextcloud configuration:

Config report

``` { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "***REMOVED SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***", "***REMOVED SENSITIVE VALUE***" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "overwrite.cli.url": "https:\/\/cloud.sitnikov.ga", "dbtype": "mysql", "version": "20.0.10.1", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "filesystem_check_changes": 0, "filelocking.enabled": true, "memcache.local": "\\OC\\Memcache\\APCu", "memcache.locking": "\\OC\\Memcache\\Redis", "memcache.distributed": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 1.5 }, "mail_smtpmode": "smtp", "mail_smtpauthtype": "LOGIN", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "maintenance": false, "theme": "", "logfile": "\/var\/nextcloud\/data\/nextcloud.log", "loglevel": 1, "trashbin_retention_obligation": "14, auto", "versions_retention_obligation": "14, auto", "data-fingerprint": "***REMOVED SENSITIVE VALUE***", "enable_previews": true, "enabledPreviewProviders": [ "OC\\Preview\\PNG", "OC\\Preview\\JPEG", "OC\\Preview\\GIF", "OC\\Preview\\BMP", "OC\\Preview\\XBitmap", "OC\\Preview\\Movie", "OC\\Preview\\PDF", "OC\\Preview\\MP3", "OC\\Preview\\TXT", "OC\\Preview\\MarkDown" ], "preview_max_x": 1920, "preview_max_y": 1080, "jpeg_quality": 90, "auth.bruteforce.protection.enabled": true, "simpleSignUpLink.shown": false, "mail_smtpsecure": "tls", "mail_smtpauth": 1, "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "587", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "twofactor_enforced": true, "twofactor_enforced_groups": [ "admin" ], "twofactor_enforced_excluded_groups": [], "has_rebuilt_cache": true, "updater.release.channel": "stable", "app_install_overwrite": [ "keeweb", "radio" ], "mail_sendmailmode": "smtp" } } ```

Are you using external storage, if yes which one: local + webdav

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

Logs

Nothing related this issue

Lymkwi commented 3 years ago

This might be a duplicate of #314 although it didn't mention the storage metric, and you are not running the same version mentioned there (both could be affected anyways).

ghost commented 3 years ago

Caused by missing background job. If there is no background job support you will have to update the instance to get latest serverinfo app. To check background job support:

cat /var/www/html/nextcloud/apps/serverinfo/appinfo/info.xml | grep UpdateStorageStats
        <job>OCA\ServerInfo\Jobs\UpdateStorageStats</job>

To check jobs:

MariaDB [nextcloud]> select * from oc_jobs where class='OCA\\ServerInfo\\Jobs\\UpdateStorageStats';
+-------+----------------------------------------+----------+------------+--------------+-------------+--------------------+
| id    | class                                  | argument | last_run   | last_checked | reserved_at | execution_duration |
+-------+----------------------------------------+----------+------------+--------------+-------------+--------------------+
| 13706 | OCA\ServerInfo\Jobs\UpdateStorageStats | null     | 1623481803 |   1623482103 |           0 |                  0 |
+-------+----------------------------------------+----------+------------+--------------+-------------+--------------------+

If nothing found try re-enabling serverinfo:

sudo -u www-data php -f /var/www/html/nextcloud/occ app:disable serverinfo
sudo -u www-data php -f /var/www/html/nextcloud/occ app:enable serverinfo

GAS85 commented 3 years ago

Thanks, reenabling an app did the Job.

curl -m 45 -s -u user:password https://FADN/ocs/v2.php/apps/serverinfo/api/v1/info | grep -E "num_files|num_storages"
    <num_files>1015663</num_files>
    <num_storages>19</num_storages>

Was not aware that there is a dedicated app for this job.

joshtrichards commented 1 year ago

This should have been closed out as it was resolved long ago.

nextcloud / serverinfo