False "All messages have expired or have been deleted." when switching conversations

[ChristophWurst]

How to use GitHub

• Please use the 👍 reaction to show that you are affected by the same issue.
• Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
• Subscribe to receive notifications on status change and new comments.

---

Steps to reproduce

1. Be in multiple conversations
2. Switch conversation

Expected behaviour

See the latest messages

Actual behaviour

See an empty content saying that all messages have been deleted or have expired.

After a page reload the messages are "back".

Talk app

Talk app version: (see apps admin page: /index.php/settings/apps)

Custom Signaling server configured: yes/no and version (see additional admin settings: /index.php/index.php/settings/admin/talk#signaling_server)

Custom TURN server configured: yes/no (see additional admin settings: /index.php/settings/admin/talk#turn_server)

Custom STUN server configured: yes/no (see additional admin settings: /index.php/settings/admin/talk#stun_server)

Browser

Microphone available: yes/no

Camera available: yes/no

Operating system: Windows/Ubuntu/...

Browser name: Firefox/Chrome/...

Browser version: 85/96/...

Browser log

``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```

Server configuration

Operating system: Ubuntu/RedHat/...

Web server: Apache/Nginx

Database: MySQL/Maria/SQLite/PostgreSQL

PHP version: 8.0/8.1/8.2

Nextcloud Version: (see admin page)

List of activated apps:

``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your server installation folder ```

Nextcloud configuration:

``` If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation folder ```

Server log (data/nextcloud.log)

``` Insert your server log here ```

[nickvergessen]

Can you reproduce this with browser console open? Sounds like the requests to load the chat messages failed and we don't distinct the reason why the list was empty and just show the empty content.

[ChristophWurst]

Too late, sorry. If it happens again I'll inspect the console.

[nickvergessen]

So it does not happen frequently/repeatingly but "at random"

[ChristophWurst]

It happened just once so far

[ChristophWurst]

[nickvergessen]

You came there from a search result?

[ChristophWurst]

70% sure I did not

[nickvergessen]

Then Message to focus not found in DOM is weird. But it's the same ID that is afterwards used in the setVisualLastReadMessageId

[Antreesy]

Notes:

• setVisualLastReadMessageId log is shown when we focus the browser tab, value comes from conversation.lastReadMessage (at the moment issue happened - last message Christoph wrote, i suppose)
• showEmptyContent is shown only if messages list in the store was empty
• store could be empty, only if we:
  • manually: delete a conversation, clear its history
  • automaticallly: expired messages (not applicable), or ease list, if we have more than 300 messages loaded, to not load the browser (at least 100 messages should be still kept)

[nickvergessen]

We fixed something related for the upcoming release, so if it happens again after tonights update, please let us know again.

• Ref https://github.com/nextcloud/spreed/pull/12465