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📱😀 Video & audio calls through Nextcloud on Android
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Videocall - screen goes completely black #920

Closed ringogalga closed 3 years ago

ringogalga commented 3 years ago

Hi, When I'm on a video call the screen goes completely black when you hold the phone to your ear, totally ok. But this also happens very often when I am in a video chat and not only to me but also to friends. Tested with: Oneplus 7 Xiaomi Mi Red 9 Latest Android version

tobiasKaminsky commented 3 years ago

As far as I know this feature uses proximity sensor. Do you have some kind of screen protection sheet? Does this happens also on a regular call?

Or is this maybe your screen timeout?

ringogalga commented 3 years ago

I have no screen protection I don't check it if it happens on regular call, sry can it test the days only at the next call If it helps, with other apps the problem does not exist And no it's not a screen timeout

ringogalga commented 3 years ago

Does this happens also on a regular call?

Now I have checked it with regular call. The issue is only via video call

shafer commented 3 years ago

I've experienced this problem on my Nokia 7.1 phone.

Also experienced by other users of the android app that are part of my Nextcloud install.

I have no screen protector. It seems like the proximity sensor isn't deactivated for video calls. Possibly related the audio doesn't seem like it's being routed through the speaker like it should for a video call. It's very quiet like for a voice call with the handset held next to your head.

no-response[bot] commented 3 years ago

This issue has been automatically closed because there has been no response to our request for more information. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.

Chluz commented 2 years ago

Reopening as this is still an issue on v12.2.1. I have it happening on the Poco F3, which happens to have an ultrasonic proximity sensor. When the screen turns off, it's either during an audio speaker call, or during a video call. On my phone, this can happen due to mild proximity, or the screen being angled whilst in call. I then need to manually approach my hand to the sensor and take it away to retrigger the deactivation of proximity mode. Its particularly annoying. For me the sounds is coming through correctly.