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nextcloud / talk-ios

📱😀 Video & audio calls through Nextcloud on iOS
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Connection loss answering call in phone standby #1319

Closed Ho551 closed 2 weeks ago

Ho551 commented 1 year ago

Steps to reproduce

  1. Get a call with phone on standby
  2. answering the call
  3. First seconds without problems
  4. Connection is loss

Expected behaviour

Answering a call without any connection loss

Actual behaviour

Connection loss answering call in phone standby

Device information

Device: iPhone 12

iOS version: 16.6

Talk version: 17.0.0

Server information

Nextcloud version: 27.0.1 Talk version: 17.0.3

Custom Signaling server configured: yes and version 1.1.2

Custom TURN server configured: yes

Custom STUN server configured: yes

Server log (data/nextcloud.log)

``` Insert your server log here ```
SystemKeeper commented 1 year ago

3. First seconds without problems 4. Connection is loss

I am wondering, could it be that after a few seconds your phone connects to Wi-Fi?

TBI-NS commented 1 year ago
  1. First seconds without problems
  2. Connection is loss

I am wondering, could it be that after a few seconds your phone connects to Wi-Fi?

Hello,

I've encountered the same issue a few times before (my server is at my home, so I had to switch from WiFi to 4G in order to get out of my own network).

For some time now, if I answer a call with the iPhone locked (lock screen), the call doesn't start. I then have to unlock it, and the call starts working properly.

SystemKeeper commented 1 year ago

For some time now, if I answer a call with the iPhone locked (lock screen), the call doesn't start. I then have to unlock it, and the call starts working properly.

That might actually be something different, as apple changed the way how calls are handled when the phone is locked. See https://github.com/nextcloud/talk-ios/issues/903 for details.

Ho551 commented 10 months ago

Had the problem again now. In order to participate in a call, I had to terminate the WiFi connection. Afterwards I was able to take part in the call. It didn't matter whether the call was joined from standby or directly in the app. The WLAN connection itself cannot be a problem; it was possible to participate easily via a laptop. It seemed like the iPhone was switching between WiFi and LTE all the time. iOS 17.1.1 is currently installed

Ho551 commented 1 month ago

Yesterday I had the problem again. A call was made and the connection was active for both participants for a few seconds. After a few seconds, one participant (A) got a "reconnecting" animation and the other call participant (B) could no longer be heard. However, the connection was still active because participant (B) could still hear participant (A). Participant (A) was then permanently stuck in the reconnecting loop. So far, the problem has only occurred with participants who were being called.

iOS 17.5.1 iOS Talk 19.0.7

SystemKeeper commented 1 month ago

Hm, it still feels like an network issue, although it is weird, that the connection was still established one-way. Would it be possible to get the debug log of both phones? You can find them in the iOS files app (the iOS native one), under Nextcloud Talk -> logs. You can find my mail address in the header of this file: https://github.com/nextcloud/talk-ios/blob/stable18/NextcloudTalk/VLCKitVideoViewController.swift. Also the HPB logs in the given timeframe would be interesting, if you're willing/able to share them.

SystemKeeper commented 2 weeks ago

We fixed several reconnection issues with the upcoming talk ios 20 release - from the current data I would assume that this also fixes the issues described here. Feel free to test the TestFlight version: https://github.com/nextcloud/talk-ios?tab=readme-ov-file#testflight I'll close the issue for now, if you see it with 20 as well, feel free to re-open!