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💻☁📦 The Nextcloud VM (virtual machine appliance), Home/SME Server and scripts for RPi (4). Community developed and maintained.
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Internal Server Error after upgrade to Nextcloud 15.0.2 #777

Closed Shoghi74 closed 5 years ago

Shoghi74 commented 5 years ago

Hi,

We ran the script to upgrade our Nexcloud VM. The script does not report error during the upgrade. After the upgrade, when launching the web interface, we had the following error:

Internal Server Error

The server encountered an internal error and was unable to complete your request. Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report. More details can be found in the server log.

-->

Steps to reproduce

  1. Just upgrade via sudo bash /var/scripts/update.sh

Expected behaviour

New version working

Actual behaviour

Internel error

Server configuration

**Nextcloud server version: 15.0.2

Server OS (Ubuntu server is default)

How did you install the VM? (Scripted install from master OR Released version)

Network

fixe ip address.

**Is port 80 and/or 443 open? yes

Logs / Screenshots

Log file (/mnt/ncdata/nextcloud.log)

Last logs: {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:19:36+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::info: Repair info: SCSS cache cleared","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:19:47+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::info: Repair info: JS cache cleared","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:19:47+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::step: Repair step: Clear every generated avatar on major updates","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:19:58+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::info: Repair info: Avatar cache cleared","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:19:59+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::step: Repair step: Add preview background cleanup job","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:19:59+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::step: Repair step: Queue a one-time job to cleanup old backups of the updater","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:00+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::step: Repair step: Repair pending cron jobs","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:00+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::info: Repair info: No need to repair pending cron jobs.","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:01+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::step: Repair step: Extract the vcard uid and store it in the db","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:01+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Repair::info: Repair info: Fixed 5 vcards","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:02+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Updater::startCheckCodeIntegrity: Starting code integrity check...","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:25+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check","userAgent":"--","version":"14.0.4.2"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:25+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Updater::updateEnd: Update successful","userAgent":"--","version":"15.0.2.0"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:25+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Updater::maintenanceDisabled: Turned off maintenance mode","userAgent":"--","version":"15.0.2.0"} {"reqId":"zqGxGmvhcpdCLjmb5zmz","level":1,"time":"2019-01-14T22:20:26+01:00","remoteAddr":"","user":"--","app":"updater","method":"","url":"--","message":"\OC\Updater::resetLogLevel: Reset log level to Warning(2)","userAgent":"--","version":"15.0.2.0"}

Installation log (command output)

Insert the CLI output here

Screenshoots

enoch85 commented 5 years ago

When was the first time you installed and downloaded the VM, which version?

Can you show me the logs for:

Thanks!

Shoghi74 commented 5 years ago

Hi,

The initial version was 13 (I think), it was one of your appliance with 50 Gb.

The Apache error :

[Fri Jan 25 06:25:30.434005 2019] [mpm_prefork:notice] [pid 1647] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.0g configured -- resuming normal operations [Fri Jan 25 06:25:30.434028 2019] [core:notice] [pid 1647] AH00094: Command line: '/usr/sbin/apache2' [Fri Jan 25 12:05:38.246594 2019] [mpm_prefork:notice] [pid 1647] AH00169: caught SIGTERM, shutting down [Fri Jan 25 12:07:19.289006 2019] [mpm_prefork:notice] [pid 2965] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.0g configured -- resuming normal operations [Fri Jan 25 12:07:19.346440 2019] [core:notice] [pid 2965] AH00094: Command line: '/usr/sbin/apache2' [Fri Jan 25 12:27:13.894835 2019] [mpm_prefork:notice] [pid 2965] AH00169: caught SIGTERM, shutting down [Fri Jan 25 12:29:21.634909 2019] [mpm_prefork:notice] [pid 2636] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.0g configured -- resuming normal operations [Fri Jan 25 12:29:21.802430 2019] [core:notice] [pid 2636] AH00094: Command line: '/usr/sbin/apache2' [Fri Jan 25 12:42:20.881789 2019] [mpm_prefork:notice] [pid 2636] AH00169: caught SIGTERM, shutting down [Fri Jan 25 12:42:21.024088 2019] [mpm_prefork:notice] [pid 31030] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.0g configured -- resuming normal operations [Fri Jan 25 12:42:21.024145 2019] [core:notice] [pid 31030] AH00094: Command line: '/usr/sbin/apache2'

For the PHP-FPM,

Are the logs activated by default in the appliance?

Thanks!

enoch85 commented 5 years ago

Hmm, no error.

PHP-FPM was added after version 13. But you can check if service php7.2-fpm restart works.

Does a reboot help?

enoch85 commented 5 years ago

And yeah, it shouldn't even work from 13 --> 15 as that's two major versions. So something is wrong here...

enoch85 commented 5 years ago

How is RAM usage and CPU?

Please show the output of htop

Shoghi74 commented 5 years ago

php7.2-fpm installed and server reboot. No change...

htop nexcloud
Shoghi74 commented 5 years ago

The log of php7.2-fpm:

[25-Jan-2019 16:12:06] NOTICE: fpm is running, pid 5028 [25-Jan-2019 16:12:06] NOTICE: ready to handle connections [25-Jan-2019 16:12:06] NOTICE: systemd monitor interval set to 10000ms [25-Jan-2019 16:12:54] NOTICE: Terminating ... [25-Jan-2019 16:12:54] NOTICE: exiting, bye-bye! [25-Jan-2019 16:14:09] NOTICE: fpm is running, pid 1712 [25-Jan-2019 16:14:09] NOTICE: ready to handle connections [25-Jan-2019 16:14:09] NOTICE: systemd monitor interval set to 10000ms

Shoghi74 commented 5 years ago

Can we do a update revert?

enoch85 commented 5 years ago

@Shoghi74 There is a backup of the config files in /mnt/NCBACKUP, so you could revert with that. The data is in /mnt/ncdata so you can export that as well.

I'd still would like to know what's going in here.

Do you have Teamviewer? Please send me an email on the email address in my profile here on github so that I can have a look.

Shoghi74 commented 5 years ago

@enoch85,

Just sent you an email with teamviewer access.

Thanks.

Regards,

Shoghi

enoch85 commented 5 years ago

Steps to reproduce:

  1. Run the Nextcloud VM
  2. Try to update
  3. Notice that you can't go from 13 --> 15
  4. Install the snap so that the Nextcloud VM scripts think it's version 14
  5. Run the update.sh script from the VM
  6. Break the Nextcloud installation.

Closing as invalid since there is nothing wrong with the scripts.