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nftstorage / nft.storage

**Notice: Uploads Decommissioned - Existing Data is Safe!** NFT.Storage Classic (classic.nft.storage) offers free decentralized storage and bandwidth for NFTs on IPFS and Filecoin. June 2024 Update: No new uploads, but all existing data is safe. Try the new NFT.Storage, which preserves data in long term Filecoin storage. Go to app.nft.storage
https://classic.nft.storage
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Refine on-call playbook to include escalation to NetOps #1743

Closed dchoi27 closed 2 years ago

dchoi27 commented 2 years ago

We have an on-call playbook, but let's make sure there are instructions to escalate things to NetOps, as well as expectations on our side on when to just hand things off / when we should hang on to help drive issues to resolution (e.g., updating Statuspage, making sure that our things are prioritized by Netops). Should apply to both NFT.Storage and Web3.Storage.

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fabiolrodriguez commented 2 years ago

Created document to check cluster health before escalation:

https://www.notion.so/Check-cluster-health-6307732f1f5b469cb3bc160d2ab6599f

Doc linked on on-call playbook.