sickrage missing show posters (HTTPS)

[cwallace]

As the title says, while I am able to manage shows in sickrage, the posters for all of them are blank. Not sure if something is broken or user error. I've selected sickrage from the dropdown and entered "en" under language. Happy to provide any information you need.

[ngovil21]

Hmm I just tested the posters and it appears to be working on my end. Could you give me more information on your setup and possibly attach the channel log when you enter the Manage SickRage Menu.

I'm assuming your url and API settings are correct if the correct TV show titles appear, but no posters.

Please refer to the Plex article to find the channel log (com.plexapp.plugins.plexrequestschannel.log): https://support.plex.tv/hc/en-us/articles/201106148-Channel-Log-Files

[cwallace]

Sorry .. totally forgot I submitted this :)

Not sure what info you need regarding my setup. I'm running Ubuntu 16.04, Sickrage is from their Master branch. I seem to be able to add and manage requests just fine, it's only the posters that aren't showing up.

2016-08-08 01:30:18,020 (7fb3b67fc700) :  DEBUG (Session:1257) - {"message": "", "data": {"277165": {"status": "Continuing", "paused": 0, "network": "HBO", "language":
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_date": 0, "anime": 0, "next_ep_airdate": "2016-10-02", "indexerid": 255316, "quality": "HD", "subtitles": 0, "tvdbid": 255316}, "100981": {"status": "Continuing", "pau
sed": 0, "network": "ABC (US)", "language": "en", "show_name": "Shark Tank", "cache": {"poster": 1, "banner": 1}, "sports": 0, "air_by_date": 0, "anime": 0, "next_ep_ai
rdate": "2016-09-23", "indexerid": 100981, "quality": "HD", "subtitles": 0, "tvdbid": 100981}, "269640": {"status": "Continuing", "paused": 0, "network": "NBC", "langua
ge": "en", "show_name": "The Night Shift", "cache": {"poster": 1, "banner": 1}, "sports": 0, "air_by_date": 0, "anime": 0, "next_ep_airdate": "2016-08-24", "indexerid":
 269640, "quality": "HD", "subtitles": 0, "tvdbid": 269640}}, "result": "success"}
2016-08-08 01:30:18,075 (7fb3b67fc700) :  INFO (LocalePatch:76) - Locale Patch: found languages in Accept-Language header (en)
2016-08-08 01:30:18,075 (7fb3b67fc700) :  INFO (LocalePatch:88) - Locale Patch: using available language "en".
2016-08-08 01:30:18,102 (7fb3b67fc700) :  DEBUG (runtime:88) - Sending packed state data (120 bytes)
2016-08-08 01:30:18,102 (7fb3b67fc700) :  DEBUG (runtime:924) - Response: [200] MediaContainer, 35155 bytes

[ngovil21]

Hmm,I don't see anything that would be causing an issue, and as I said I am able to get posters in my testing. The poster call is also separate so I don't get any debugging information on it.

Could you try going to this link on your Plex server and see if you can get a poster? Let me know if it prompts you for your username/password of gives you an error.

[YOUR_SICKRAGE_URL]/api/[YOUR_SICKRAGE_API]/?cmd=show.getposter&tvdbid=[SHOW_TVDB_ID]

Replace the stuff in brackets with your information. For Show TVDB id you can use 277165 which is Silicon Valley.

[cwallace]

I was able to get the poster without username/password prompt or error.

Would the fact that I have https enabled cause any issues? When I tried changing my sickrage URL to non-https I was unable to list shows.

edit: just turned off https in sickrage and switched my url and show posters came in fine. Hard coded url maybe?

[ngovil21]

Good job figuring out the issue. I will try playing with the sickrage https and see if I can find a solution. What I do is use an apache2 reverse proxy that handles the https requests from the web and all local requests are over http.

I know that is an extra setup, but it would be a work around if you are interested. I'll see if I can get a fix.