window.Intercom('update')

[petromoldovan]

@nhagen could you please take a look at the following: I am trying to update outstanding messages for a user but the call Intercom('update'); from https://developers.intercom.com/docs/intercom-javascript does not seem to work.

Here is my code:

• I use setTimeout to tackle the latency issue(it takes time for intercom to update messages that user is supposed to receive)
• When user clicks the button I send an event to intercom that triggers an automessage. I am trying to get an instant update or any update in the user's chat.

    specialButton = () => {
      let that = this;
      window.Intercom('trackEvent', 'someOffer');

      setTimeout(()=> {
          console.log("updated1")
          window.Intercom('update', {"name": "new dude"})
      }, 1000)

      setTimeout(()=> {
          console.log("updated2")
          window.Intercom('update')
      }, 61000)

      window.Intercom('onUnreadCountChange', function(unreadCount) {
          console.log("this is the onUnreadCountChange", unreadCount)
          window.Intercom('show');
      });
    }

do you know what could be the problem? window.Intercom('update', {"name": "new dude"}) does not seem to work as well. The name is not updated.

thank you!!!

[nhagen]

Are you able to see network calls being made to Intercom? This component doesn't do anything special with the window.Intercom object, so its unlikely that the bug is related to this package unless somehow the initialization is not working properly.

If you can't debug this with the network tab, it might be helpful to see where you initialize the intercom user in case intercom isn't associating these updates with a specific user.

[petromoldovan]

that is the thing the Intercom('update') does nothing. No network calls are executed. I tested with original code and it worked. Anyway, thanks!

[nhagen]

Glad you got it working! 👍