Need help link

[helenspires]

What

Give a brief description of the style, component or pattern you want to propose.

In-service help links are inconsistent across public services on GOV.uk. The link in the grey footer suggests help with GOV.uk as a whole – which it is when you are on the main site – but many services change it to link to in-service help. A consistent, noticeable location for help will guide users to the right information and prevent wasted clicks.

Why

Explain why you think this should be added to the NHSBSA Design System.

• What evidence do you have that it's needed?
• What evidence do you have that it meets the needs of the users of NHS services?
• Have you checked that it doesn't already exist in the GOV.UK or NHS.UK Design Systems?

Users are submitting snap surveys to request help with technical as no help link available. Mixed styling across GOV.UK, so no precedent set. Further research needed.

Anything else

Include links to any examples, research or code to support your proposal, if available

[gazjoy]

HMCTS and MOJ both have examples of this pattern:

• http://hmcts-design-system.herokuapp.com/patterns/get-support
• https://moj-design-system.herokuapp.com/patterns/get-help