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nhsbsa / nhsbsa-digital-playbook

Defines how the NHS Business Services Authority provides digital services
https://nhsbsa.github.io/nhsbsa-digital-playbook/
Apache License 2.0
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Add 'actions' and 'artefacts' to 'What is expected from a Service Designer in XXX phase?' pages #254

Open StephenHill-NHSBSA opened 1 year ago

StephenHill-NHSBSA commented 1 year ago

Discussed in https://github.com/nhsbsa/nhsbsa-digital-playbook/discussions/244

Originally posted by **anabrighenti** November 1, 2023 We propose that the following guidance be included in the playbook to guide what actions and artefacts are expected in service design and will support assessments at different project phases: **Discovery:** - Actions: Empathy mapping, ecosystem mapping, assumption mapping, problem framing. - Artefacts: All of the above **Alpha:** - Actions: Service blueprint, including mapping user actions, map employees’ frontstage and backstage actions, map support processes and evidence. User journey maps. - Artefacts: Service blueprint, user journey maps. **Private Beta:** - Actions: Iterate on previous phase artefacts - Artefacts: All the above **Public Beta:** - Actions: Iterate on previous phase artefacts - Artefacts: All the above
StephenHill-NHSBSA commented 1 year ago

@NettySP8 @anabrighenti Are you happy with the following? If you want to re-word anything now you've seen it in the playbook, then just let me know. Otherwise, I'll raise a pull request and get it into the playbook.

Discovery:

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Alpha:

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Beta & Live:

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