nhsuk / nhsuk-service-manual-community-backlog

This is a place for digital teams in the NHS to work together and develop the NHS digital service manual.
https://service-manual.nhs.uk/community-and-contribution
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Death - guidance on the language #210

Open JackMatthams opened 4 years ago

JackMatthams commented 4 years ago

What

We propose to add an A to Z of NHS health writing entry on death, based upon the guidance created by DWP content designers.

This covers both 'death' and 'died' as preferred language over alternatives such as 'bereavement' and 'loss'.

Why

This will help provide clarity, consistency and a better culture of care around the topic of death in NHS content.

sarawilcox commented 4 years ago

February Content Style Council agreed the following: death

Be direct wherever possible.

Say “death” instead of:

We do not use “loss” and “bereavement” as euphemisms for death. We do use them when we are talking about feelings of loss or grieving in our mental health content.

And say “died” instead of:

We do not recommend this language in cases of miscarriage or abortion, however. We are working on guidance on this.

[Waiting for clinical approval now.]

sarawilcox commented 4 years ago

Signed off by clinicians. Changes made: nhsuk/nhsuk-service-manual#603 Waiting to go live.

sarawilcox commented 1 year ago

Some resources on designing content about death and dying, provided by @compassionindying.

Content Teatime - death and bereavement - YouTube video

UX writing: talking about death and dying

Content Design London blog: designing for death and bereavement