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nhsuk / nhsuk-service-manual-community-backlog

This is a place for digital teams in the NHS to work together and develop the NHS digital service manual.
https://service-manual.nhs.uk/community-and-contribution
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Accessibility guidance for content #347

Open Tosin-Balogun opened 3 years ago

Tosin-Balogun commented 3 years ago

Use this issue to discuss the accessibility guidance for content in the service manual.

We're particularly interested in hearing about any relevant research findings.

Please use the Accessibility guidance - as a whole issue to share feedback and ideas for the accessibility guidance in the service manual as a whole.

sarawilcox commented 3 years ago

We're working on an update to the section on setting page titles as it's confusing some people.

This is the GitHub issue: Review accessibility guidance on page titles.

sarawilcox commented 3 years ago

We have updated the section on multimedia and videos.

This is the GitHub issue: Update multimedia section of accessibility guidance (partial).

sarawilcox commented 3 years ago

Feedback on the PDFs section on this page:

I think the section about pdfs could be made a bit clearer where it says: Avoid using PDFs as they are not accessible. If you must use a PDF, make sure the content is also available in HTML form. At the moment it's saying avoid using pdfs but then it says if you must use them....This is a bit contradictory. I think it would be worth saying why in some circumstances you may decide to use a pdf.

We have updated the PDFs section of the content style guide but the PDF section of the accessibility guidance is now a bit out of line with it.

sarawilcox commented 3 years ago

This is the new section on Making videos and multimedia content accessible: https://service-manual.nhs.uk/accessibility/development#make-video-and-other-multimedia-content-accessible.

georginaplatt commented 3 years ago

Nikki Drogman/ Senior Brand & Creative Officer/ NHSBT asked question: -

Do you have any guidance on NHS style and visual guidelines for subtitles please? I did find a web page recently which detailed the exact colour of the background, but I can’t find the link. Thank you

Answer from @RichKelly13 (NHSD Multimedia Designer): -

We have some advice on 'closed captions' - which essentially are subtitles. Closed captions means users can turn them on and off and subtitles shouldn't be 'burnt-in' to the video themselves. If you are using YouTube to host video content you don't have any options to change this background colour. It is best to use black background with white text as this offers optimal contrast. Our multi-media designer is happy to write some guidance to add to the community backlog about background colours for closed captions, but it's important to note that most video hosting providers, i.e. YouTube or vimeo don't give you options to change this.

We do not recommend 'burnt-in' subtitles as they are not pulled in to screenreaders.

If you insist on making 'open-captions' (burnt-in to the video) then you can use this tool: - contrast checker, to make sure there is enough contrast between the background colour they choose and text. They will need at least AA status to ensure it's accessible.

sarawilcox commented 3 years ago

For info only, this is what NHS Digital's corporate style guidelines say: https://digital.nhs.uk/about-nhs-digital/corporate-information-and-documents/nhs-digital-style-guidelines/how-we-look/photography-and-video. See the section on subtitles. But see the advice from Rich Kelly above.

richkelly13 commented 3 years ago

Hi @georginaplatt @sarawilcox Here's our guidance to this issue. Video captions and subtitles colour styling.docx

sarawilcox commented 2 years ago

Sorry it's taken us a while to get to this @richkelly13. I am looking at it now.