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A place to share experience and user research insights around letters from NHS services to patients/citizens.
AoMRC guidance on writing outpatient clinic letters to patients: https://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf
Designing letters as part of the whole user journey - GOV.UK blog post
A place to share experience and user research insights around letters from NHS services to patients/citizens.
AoMRC guidance on writing outpatient clinic letters to patients: https://www.aomrc.org.uk/wp-content/uploads/2018/09/Please_write_to_me_Guidance_010918.pdf