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nhsuk / nhsuk-service-manual-community-backlog

This is a place for digital teams in the NHS to work together and develop the NHS digital service manual.
https://service-manual.nhs.uk/community-and-contribution
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Sensitive personal information #495

Open sarawilcox opened 1 year ago

sarawilcox commented 1 year ago

Several NHS teams have content that warns users not to enter sensitive personal information in feedback or contact forms. Please share examples in this GitHub issue and we'll consider whether we want to propose a pattern for the content style guide.

sarawilcox commented 1 year ago

Example from the NHS website team working on the Contact us area of the site.

Tell us why you are contacting the NHS website team_ - nhsuk-contact-us herokuapp com

alexvbest commented 9 months ago

The NHS App team have conducted a Discovery into the in-app feedback mechanism from July - November 2023. We are currently in the technical solution implementation phase.

The screenshots below are taken from the current proposed solution. Both screens include a yellow signposting NHS App pattern on all the screens that accompanies a text field for the user to elaborate on their answers. The signposting card warns users not to enter sensitive personal information in feedback submissions. In the content we also included examples of what sensitive personal information might be to help the user:

Screenshot 2024-02-12 at 14 15 50

Here are some of the user reactions to the yellow warning cards for the Sensitive PI we gathered from the user research sessions that confirmed our assumptions:

'Yellow box is first item I would read' 'I think that yellow box Is great'