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nhsuk / nhsuk-service-manual-community-backlog

This is a place for digital teams in the NHS to work together and develop the NHS digital service manual.
https://service-manual.nhs.uk/community-and-contribution
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Ask users for phone number #501

Open sarawilcox opened 11 months ago

sarawilcox commented 11 months ago

GOV.UK pattern for asking users for a telephone number

Please share NHS examples: use cases, design thinking, screenshots and UR findings.

sarawilcox commented 11 months ago

Screenshot 2023-12-18 at 17 16 41 (1)

From the COVID testing journey when it was on the NHS website in 2020 where we required a mobile number for reporting lateral flow test results, so the user could be a sent a text confirmation of their result. We had feedback from some users that they don’t have a mobile phone number, which prevented them from using the service.

sarawilcox commented 11 months ago

Some COVID examples.

image (31) image (32) image (33)