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nhsuk / nhsuk-service-manual-community-backlog

This is a place for digital teams in the NHS to work together and develop the NHS digital service manual.
https://service-manual.nhs.uk/community-and-contribution
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Help users understand they're leaving an NHS service - interstitial page #531

Open sarawilcox opened 3 months ago

Demotive commented 3 months ago

Slightly different from the title's context, but 111.NHS.UK uses "interstitials" as signposting between digital services.

We had success using interstitials literally between 111.NHS.UK and NHS.UK - users understood what was happening, and understood that while everything was "still NHS" they were moving from one "piece" of it to another.

This intervention might seem unnecessary but when you consider the navigation/IA between two websites is being changed quite fundamentally, then the signposting becomes helpful.

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Demotive commented 3 months ago

Also extremely old now but relevant. 111 online did a discovery in getting people out of 111 into GP consultation systems. We investigated a few ways of getting people "over the jump": https://youtu.be/iCZW79-fCps?si=cJwP7C6EbzwLAzjK&t=1431