HTML Email

[bencullimore]

What

HTML email

A number of NHS services email users.

This is what GOV.UK have about emails in the service manual:

• Design: https://www.gov.uk/service-manual/design/sending-emails-and-text-messages
• Tech: https://www.gov.uk/service-manual/technology/how-to-email-your-users

Why

A consistent way of doing this (across the NHS) would reduce time, cost and improve communication.

• Currently GOV Notify has been creating emails on behalf of NHS services.

Anything else

Here is an example of the HTML template GOV Notify have been using https://www.notifications.service.gov.uk/_email?branding_style=a7dc4e56-660b-4db7-8cff-12c37b12b5ea

[devansXD]

Some work we did on paperless referrals in eRS. Patient receives this if they have an NHS login account and get referred.

Initial email https://f2bwte.axshare.com/email_-_initial_b.html

Bounceback https://f2bwte.axshare.com/#g=1&p=email_-_bounceback

[chrimesdev]

We recently used HTML emails in the 'Get a self-isolation note' service. We used the NHS template in the GOV.UK verify service as we just needed something simple and NHS branded. I will post any user research findings from that here.

[karypun]

We started exploring email notifications in the Standards Directory service for users who wanted to be alerted to any changes to standards they're following as well as general updates. These are the initial emails we've taken to research and some issues have come up including how we manage multiple subscriptions and confirmations across both these areas along with how we batch notifications. GOV.UK Notify is something we would like to explore later on.

Subscribing to specific standards

Subscribing to general directory updates