Closed Tosin-Balogun closed 3 years ago
From @sarawilcox
Have just seen an instance of someone getting confused when they wanted to contribute.
- They wanted to amend a partial in the accessibility guidance: https://service-manual.nhs.uk/accessibility/content.
- Went to the community section and this page: https://service-manual.nhs.uk/community/propose-component-pattern
- Started to raise an issue using the new issues template: https://github.com/nhsuk/nhsuk-service-manual-backlog/issues/new
- Got confused and contacted me.
As part of our review of the accessibility pages @AJSMITH1512 identified that the information under 'Share your research' in the 'Accessibility guidance for user research' section (linked here) should include more detailed information on how to contribute to the service manual in the context of user research and accessibility.
Note: These stats only include the number of users who accept cookies.
ga-service-manual-2021-feb__landing-pages.pdf ga-service-manual-2021-feb__total-page-visits.pdf
As part of our review of the accessibility pages @AJSMITH1512 identified that the information under 'Share your research' in the 'Accessibility guidance for user research' section (linked here) should include more detailed information on how to contribute to the service manual in the context of user research and accessibility.
Looks great @amyj2110 - I wonder if we can send this both within and outside NHSD
People were asked to complete a first click test on Optimal Workshop. They were given the following task to complete:
During some user research, you found that the breadcrumbs didn't really work well. You want to share this insight with the service manual to try to change the way breadcrumbs are presented. Where would you click to do this?
They were asked to complete this task twice, but shown different screens each time. The task order was randomised to reduce order effects.
The image on the left shows the variation 1 screen, showing a "Have you tested this pattern?" section, with a "Share your findings" button, on the left hand side, under the side navigation.
The image on the right shows the variation 2 screen, showing a "Have you tested this pattern?" section, with a "Share your findings" button, at the bottom of the main page.
78% of people successfully clicked either the "Share your findings" button or the "get in touch to share your research findings" link.
People took 13.2 seconds on average to do their first click.
82% of people successfully clicked either the "Share your findings" button or the "get in touch to share your research findings" link.
People took 12.7 seconds on average to do their first click.
(I'm starting the write-up now. Will have to finish it later.)
Would you like to contribute to this guidance? Please let us know how this has worked for you and, in particular, if you have research findings, such as user research or desk research, to share. This will help us improve it for everyone.
Before you start, you will need a GitHub account. It's an open forum where we collect feedback.
Share your research findings on GitHub If you have any questions, you can message us on Slack. You will need to set up a Slack account if you do not have one. Or you can contact us by email.
They recommended making Slack the default, so that we have conversations there, and letting people know that they will need a Slack account. Email then becomes the alternative if people don't have Slack.
They wanted to know what sort of research. Desk and user research, for example.
Can product leads make sure that key findings from a mission/project are written up in the style guide/design system. (That came up in our contribution research.)
Could this all go in a "call out box". That might make it easier for people to recognise that it appears at the bottom of every page that it's a standard thing.
@davidhunter08 @Tosin-Balogun, what do you think?
Note too that they thought at first that this was more like a satisfaction survey? "Did you find this page useful?" in the sense of "Did you find what you wanted on this page?" When we talked about it and made it clear that this is about contribution, they suggested the wording above.
Also, where we currently say, "Have you used this guidance?", they felt that was a bit odd as they are on the guidance page, so of course, they've used the guidance.
Thanks for sharing the result of the test @sarawilcox - I have made some alterations to the partial based on that. I'd look at including the first paragraph change.
in particular, if you have research findings, such as user research or desk research, to share.
Is it important we distinguish the kind of research we are asking for or does research cover all of it?
We originally just said research but the feedback was, what sort of research. They asked us to specify desk research and user research.
Also I think we need to keep the service manual team email but make Slack the default. The content designers yesterday thought that people might need to contact us for help getting onto Slack, for example, so I don't think we can just route emails through to the Accessibility Working Group or to NHSX. @AJSMITH1512 for info.
What
If we add links for the different types of contribution in the context of use Eg: add a link for proposing new components or suggesting a change to one to the navigation where users are looking for components.
Then users will more likely see that they can contribute
We know this works;
Task list
Sub-task
Related
EPIC: Improve Service Manual website contribution user experience #993 Sibling: #1001 Hypothesis: Add share buttons