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nhsuk / nhsuk-service-manual

Design and build digital services for the NHS. Use the service manual to build consistent, usable services that put people first.​ Learn from the research and experience of other NHS teams.
https://service-manual.nhs.uk
MIT License
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Gather and review examples of hint text, error messages and "bad luck" pages #726

Open ghost opened 4 years ago

ghost commented 4 years ago

What

We've rapidly spun up a number of new services in recent months. I've started to gather examples of hint text, error messages and "bad luck" pages and am comparing them with GDS ones.

https://confluence.service.nhs.uk/display/SMDS/Error+messages

For review and to include good, tested examples in the service manual.

Why

We've seen some inconsistency, but also some instances where teams may have improved on GDS versions. Also some new forms questions.

Tasks

[ ] Finish gathering examples [ ] Organise and compare with GDS [ ] Publish via GitHub and Slack for comment [ ] Organise a meeting (Style Council and Design Huddle?) to decide what if anything we want to publish in the service manual

cjforms commented 4 years ago

Great idea.

Can you also consider publishing examples for discussion here, for those of us who don't have access to confluence?

sarawilcox commented 4 years ago

Thanks Caroline. Once I've got a full, organised spreadsheet, I'll see if I can publish it in the open for people outside NHSD to see and comment on.