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nichee / pe

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Target User not specified clearly #20

Open nichee opened 4 months ago

nichee commented 4 months ago

This app is extremely tailored to a singaporean hospital (Only singapore ID allowed), but the target user stated seems to be "Hospital clerks/administrators or anyone who manages the relevant stakeholders in a hospital setting"

A foreign hospital staff member would have to read quite far into the UG before they realise they can't use the app due to the ID problem

nus-se-bot commented 4 months ago

Team's Response

Thank you for raising this. Indeed, the current MediCLI system is tailored to the Singaporean setting, so we should have made it clearer at the start of the UG. However, we think this should be a low severity since it does not impact the use of our product itself. Furthermore, we have also noted in our DG that we aim to make the system more friendly to foreign hospital settings.

Screenshot 2024-04-20 at 3.45.03 PM.png

Items for the Tester to Verify

:question: Issue severity

Team chose [severity.Low] Originally [severity.Medium]

Reason for disagreement: image.png

Hello, upon further thought, I do not think the app is tailored in anyway for a Singaporean setting. To be more precise, there are no advantages to being a Singaporean user over other nationalities. Only that all users that do not use Singaporean ID formats are entirely precluded from using the app.

I understand that the DG states a future goal to make the system more friendly to foreign hospital settings, however this does not address the current issue - that all users that do not use Singaporean ID formats are entirely unable to use the app in its desired function.

Arguably, this documentation problem may mislead most to all foreign users that they are suitable for the app, only to much later realise that the product is "almost unusable" for them - making this problem a "severity.High".

"we think this should be a low severity since it does not impact the use of our product itself." This absolutely impacts use of the user guide, as foreign users will have to read until at very least page 11 (first reference of Singaporean NRIC), before they may even suspect that they are unable to use the app.