Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. 📞
Calls are getting dropped and users say it's even worse UX than GoToTalking. That's hard to believe, but we should take this seriously.
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
We must improve call reliability as a competitive differentiator against GoToTalking. 🚀
nichlasgtk
commented
4 years ago
Support has been forwarding a lot of tickets from customers who are dissatisfied with the current state of audio calls. 📞
Calls are getting dropped and users say it's even worse UX than GoToTalking. That's hard to believe, but we should take this seriously.
Let's analyze these tickets, reach out to some customers to understand how painful this is today, and run more platform tests to identify optimizations that could be made to improve reliability.
We must improve call reliability as a competitive differentiator against GoToTalking. 🚀
Done!