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nicklockwood / iRate

[DEPRECATED]
http://charcoaldesign.co.uk/source/cocoa#irate
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Option to choose "don't like" - redux #143

Open thegeneralist opened 10 years ago

thegeneralist commented 10 years ago

3 months ago Schmidt brought this up, but Nick shot it down because one blogger somewhere said it was "sleazy".

It is not sleazy. Every single major app does it - the example the blogger cited, OkCupid, is a major app itself and a category leader. But download any top 100 app and see the same "feedback / review" breakdown.

The issue is not specifically gaming ratings. My primary app averages 4+ stars - we don't need more 5 star ratings as much as we need the feedback when there is a problem. If we also get better ratings, fine.

When problems are surfaced in an email, we can fix them. A complaint in an itunes review - even a 5-star one - is impossible to address with that specific user.

From a basic math point of view, giving people a 2nd choice should also increase feedback (for better or worse). Most users now know that a bad review or writeup in itunes doesn't get a response and is negative for the developer. Giving well-intentioned users the opportunity to provide constructive feedback privately will result in more engagement of the best (most engaged) users, and is not "sleazy".

Thermometer91 commented 10 years ago

Wouldn't this be more something your app should handle, instead of iRate? I use iRate in combination with a "Feedback" form as a menu item in my app. This works great, because the user knows the feedback item is there whenever he/she wants to deliver feedback.

Apart from that, iRate is used to rate the app in the app store on general thoughts, and because the user knows of the feedback form from the beginning, they know to differentiate the two.

banaslee commented 10 years ago

That is also what I do. Every time the user declines to rate (because I ask the user if he likes the app) I present him with the feedback form so I know why they don't like the app.

I see this as a way to balance the tendency that the App Store has to picture an app as worse as it actually is as usually a user don't go so much out of their way to rate when everything is fine, only when they are frustrated with something.