Attendee Hub not working

[wdsmagician]

We have received a few emails from attendees saying they are having issues posting to the attendee hub. For example, we received this one today: "I am having problems with my account for the summit. I have emailed the contact us online form twice and have never got a response. I know you all are busy, but it has been at least a couple of weeks since i sent it. The problem seems that it will not complete my account, I have got all the way up to "close and complete" but it will not go anywhere from there. When I search myself, all my information is there with my photo, but when I try to write anything on The Hub it won't let me. My account is under Jen Williams. If you could let me if I am doing something wrong, or if it is something on your guys' end."

Please check into why this issue is occuring.

[nickyhajal]

Hm - I'll take a look, thanks!

[nickyhajal]

The attendee hub issue is all resolved - if Jen is still having other problems specific to her account can you put her in touch with me directly so I can troubleshoot with her?

Thanks for bringing this up here Michelle!

[wdsmagician]

Looks like this issue is not quite resolved. Just got this message from an attendee:

Full Name * Jennifer Underwood Email * afterthedawn@gmail.com Your Message *
Hey! I can't post to the Hub. I type the message in and hit Post but nothing happens. Have tried refreshing the page, going to another page and going back, nothing changes.

Help please!

Jennifer

[nickyhajal]

Just tested and it seems to be working well (there are new posts from attendees as well). Can you have her try a cache refresh (hold shift as she clicks refresh) to make sure she has the latest code and try again?

Thanks, let us know how that goes!

[wdsmagician]

Okay, I will let her know. Thanks!