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nikshriv / cync_lights

Home Assistant Integration for controlling Cync switches, plugs, and bulbs
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Getting Unknown Error when trying to ReAuthorize #38

Closed nyshocka closed 1 year ago

nyshocka commented 1 year ago

Like others thanks for the work on this integration. This was a life saver as I had Cync devices in my garage and often they would be left on over night!

I recently added 2 bulbs and tried to ReAuthorize and I got Unknown Error image

Looking in the logs and see the following.

image

Interesting enough, the integration works with the current devices. The cync app itself works from my network Alexa integration with sync works but that's not calling cync from my network.

Finally, I tried to hit No and Submit on the ReAuth screeen and got the same error.

thanks!

nikshriv commented 1 year ago

Did you recently update the integration to the newest version? If so, did you delete your old installation of the integration and add it again? If you didn't delete the old configuration, the new version may have some conflicts with the old configuration. You just need to delete the old install and re-login. That will probably take care of it.

nikshriv commented 1 year ago

The errors you are seeing in the log are not related to this problem. Those errors have to do with the cync server disconnecting from the integration. This will happen if you log in to the Cync app on your phone. The integration reconnects within 15 seconds when this occurs.

nyshocka commented 1 year ago

I tried deleting the integration first and reading. No luck. Then I redownload via hacs and setup the integration. No luck.

Now I have the following error. Invalid or unsupported Cync configuration, please ensure there is at least one WiFi connected Cync device in your Home(s)

On Tue, Jan 17, 2023, 11:29 PM nikshriv @.***> wrote:

The errors you are seeing in the log are not related to this problem. Those errors have to do with the cync server disconnecting from the integration. This will happen if you log in to the Cync app on your phone. The integration reconnects within 15 seconds when this occurs.

— Reply to this email directly, view it on GitHub https://github.com/nikshriv/cync_lights/issues/38#issuecomment-1386471426, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKH4PABKI6U5WLI4QSC2CR3WS5WTJANCNFSM6AAAAAAT6TJKCI . You are receiving this because you authored the thread.Message ID: @.***>

nikshriv commented 1 year ago

I tried deleting the integration first and reading. No luck. Then I redownload via hacs and setup the integration. No luck. Now I have the following error. Invalid or unsupported Cync configuration, please ensure there is at least one WiFi connected Cync device in your Home(s) … On Tue, Jan 17, 2023, 11:29 PM nikshriv @.> wrote: The errors you are seeing in the log are not related to this problem. Those errors have to do with the cync server disconnecting from the integration. This will happen if you log in to the Cync app on your phone. The integration reconnects within 15 seconds when this occurs. — Reply to this email directly, view it on GitHub <#38 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKH4PABKI6U5WLI4QSC2CR3WS5WTJANCNFSM6AAAAAAT6TJKCI . You are receiving this because you authored the thread.Message ID: @.>

It would be helpful if you could run my cync_data.py python script (on your laptop/home computer, not your Home Assistant instance). Then post the cync_data.json file that is generated. If there is sensitive information, you might want to redact it, but it would preferable if you leave the file mostly unaltered (for instance, changing email addresses listed in the file would be fine and won't affect the debug process).

nyshocka commented 1 year ago

Well fixed it. I noticed outbound connections failing in general so I moved my ZigBee controller further away and all is good.

Sorry for the the issue report, though it would be good to know if cync has any rate limits.

On Wed, Jan 18, 2023, 10:11 AM nikshriv @.***> wrote:

I tried deleting the integration first and reading. No luck. Then I redownload via hacs and setup the integration. No luck. Now I have the following error. Invalid or unsupported Cync configuration, please ensure there is at least one WiFi connected Cync device in your Home(s) … <#m3045466195136318002> On Tue, Jan 17, 2023, 11:29 PM nikshriv @.> wrote: The errors you are seeing in the log are not related to this problem. Those errors have to do with the cync server disconnecting from the integration. This will happen if you log in to the Cync app on your phone. The integration reconnects within 15 seconds when this occurs. — Reply to this email directly, view it on GitHub <#38 (comment) https://github.com/nikshriv/cync_lights/issues/38#issuecomment-1386471426>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKH4PABKI6U5WLI4QSC2CR3WS5WTJANCNFSM6AAAAAAT6TJKCI https://github.com/notifications/unsubscribe-auth/AKH4PABKI6U5WLI4QSC2CR3WS5WTJANCNFSM6AAAAAAT6TJKCI . You are receiving this because you authored the thread.Message ID: @.>

It would be helpful if you could run my cync_data.py python script (on your laptop/home computer, not your Home Assistant instance). Then post the cync_data.json file that is generated. If there is sensitive information, you might want to redact it, but it would preferable if you leave the file mostly unaltered (for instance, changing email addresses listed in the file would be fine and won't affect the debug process).

— Reply to this email directly, view it on GitHub https://github.com/nikshriv/cync_lights/issues/38#issuecomment-1387230173, or unsubscribe https://github.com/notifications/unsubscribe-auth/AKH4PADR2XGEPUNSJ3DNQJDWTAB3JANCNFSM6AAAAAAT6TJKCI . You are receiving this because you authored the thread.Message ID: @.***>