Open sfoglema opened 1 year ago
@sfoglema Indeed the process in case of AD user password change wasn't not very clear. I've improved it with the following.
1- Let's considere the user's password has been changed in the AD 2- The user get auth in TP 3- He wants to open an item 4- A message is displayed asking him to sync new and old passwords 5- Click on the button 6- New form opens where he needs to provide his passwords 7- Reopen the item and password is available
When I select “synchronize passwords” and enter my old and new passwords, I get “the password is not correct”.
This may be due to generating new keys previously while trying to troubleshoot.
Is there a way to recover the personal passwords?
I was hoping that generating a new OTP under admin/users would clear it out and allow me to access the personal passwords, but that failed as well.
Scott F.
From: Nils Laumaillé @.> Sent: Wednesday, October 11, 2023 4:58 AM To: nilsteampassnet/TeamPass @.> Cc: Fogleman, Scott @.>; Mention @.> Subject: [EXTERNAL] Re: [nilsteampassnet/TeamPass] After AD password change, personal passwords are blank (Issue #3895)
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@sfoglema [github.com]https://urldefense.com/v3/__https:/github.com/sfoglema__;!!BqA_fObfzgc!eQEazFF2O35rZeoH-NiDKayEDgRU4Zpr4b9nOE3sR_Dh_ToAgNWS6tuB9Jw7LGynO4vvKbtgDzWiUXnE5UPHFMWtuYLrFaGl$ Indeed the process in case of AD user password change wasn't not very clear. I've improved it with the following.
1- Let's considere the user's password has been changed in the AD 2- The user get auth in TP 3- He wants to open an item 4- A message is displayed asking him to sync new and old passwords [Capture d’écran du 2023-10-11 10-55-13][user-images.githubusercontent.com]https://urldefense.com/v3/__https:/user-images.githubusercontent.com/1197546/274206148-03de4266-4b80-4f4c-9a09-d4735bcf5088.png__;!!BqA_fObfzgc!eQEazFF2O35rZeoH-NiDKayEDgRU4Zpr4b9nOE3sR_Dh_ToAgNWS6tuB9Jw7LGynO4vvKbtgDzWiUXnE5UPHFMWtuRLAxTsI$ 5- Click on the button 6- New form opens where he needs to provide his passwords file:///home/nils/Images/Captures%20d%E2%80%99%C3%A9cran/Capture%20d%E2%80%99%C3%A9cran%20du%202023-10-11%2010-56-52.png 7- Reopen the item and password is available file:///home/nils/Images/Captures%20d%E2%80%99%C3%A9cran/Capture%20d%E2%80%99%C3%A9cran%20du%202023-10-11%2010-57-52.png
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@sfoglema Need to understand if only the personal passwords are blank or all?
Sorry Nils, only the personal passwords are blank.
I can see the normal passwords without issue.
Thanks,
Scott F.
From: Nils Laumaillé @.> Sent: Wednesday, October 11, 2023 11:53 AM To: nilsteampassnet/TeamPass @.> Cc: Fogleman, Scott @.>; Mention @.> Subject: [EXTERNAL] Re: [nilsteampassnet/TeamPass] After AD password change, personal passwords are blank (Issue #3895)
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Ok thanks And before the AD password change, those personal passwords were visible. You confirm this?
Yes. Used daily.
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Ok thanks And before the AD password change, those personal passwords were visible. You confirm this?
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What is happening to me constantly and a is problem that lays in this behaviour is that in most enterprise deployments LDAP server has a policy to change the password frequently and then every user has to manually sync the password every time, that hurts usability a lot and creates lots of incidents.
If sync password does not pop up automatically once a user logins with a new password, then regular users do not know that they are not seeing items password because of this, they think the system is broken, they open a ticket, etc.
It's worse for users that do not login frequently in teampass, usually they have forgoten their previous password by the time they have to sync it, and they cannot do it, even if they know where that is done.
As a suggestion and I don't know if it's possible or has some drawback but once a user logins with a the new password, sync should happen seamlessly without user intervention, things like this one are wonderfull when they automagically happen.
Thanks in advance.