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nirajconverthink / CIBERCONSULTORES

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Company - chat #29

Open Ciberconsultant opened 1 year ago

Ciberconsultant commented 1 year ago

The chat only allows chat with the superadmin, but not the chat with clients, which are 2 different streams of chats (see also the comments on 'to do')

Furthermore, I cannot find the menu in the Superuser to anwers these chats.

nirajconverthink commented 1 year ago

Reply – Once we will show the client chats as To-Do we will we will give a reply button .Currently one to one chat option is there means company can chat with super admin & client can chat with company.

nirajconverthink commented 1 year ago

Done Please check

Ciberconsultant commented 1 year ago

This is working fine, but still need some adjustments.

The new chats that are coming in are now listed in the 'to do' and if selected under the menu 'To Do', a reply can be given. But: in the menu 'chat' there is no record of this chat any more. The idea of the 'To Do' list is simply a list of all needed actions pending and by clicking it take the user to the menu of the item that is left To Do. So, for example, in the case of a client starting a chat, an item apears in the list to do, to remind the company they need to respond to this new chat. By clicking on the list in the item 'TO DO' it will take the Company user to the 'Chat' menu to answer the chat. Once answers, it will disappear from the 'TO DO' list as the task is done. But this is not the case right now. And item answerd will stay on the 'TO DO' list and there is no 'Chat' menu anymore.

Interface menu for Chat: In the menu for client, there is an option 'chat'. In the menu for Company there is a chat simbol. Could you please chose one of these ways to show the menu option. In the Superuser menu the Chat option has disappeared completely and can only be found under 'To Do'. I prefer to have the interface coherent and the same for all users.

Status of chat: There is no posibility to mark a chat as 'closed'. Once marked as closed it can be taken out of the view of active chats to 'archived' chats.

Forward chat: I have forwarded a chat. the message says this cannot be undone, but does not give the option to assign the chat to a specific user of company. It forwards the chat to the superuser. The Company cannot add specific comments either to explain the issue better to the Superuser when they forward the issue, which might be usefull to add as a feature.

Testing: I have made some queries as client 'Villa Solera' on different subjects, adn from Company forwarded and answered the chats, also as Superuser. I found:

  1. In the client 'Villa Solera' there is no item under 'To Do' with the anwers. The client will therefor not know there are answers
  2. The answers are not grouped with the queries
  3. There is no possibility to respond to the answer
Ciberconsultant commented 1 year ago

The chat option is now not available anymore; are you working on this?