Can't sign in to the sensibo api using either username/password or api key

[roydbt]

When using the API key the logs say I get an empty response from the API, and when using email address and password I get:

[1/30/2024, 8:19:22 PM] [SensiboAC] Could NOT complete the the token request -> ERROR: "Invalid credentials given."
[1/30/2024, 8:19:22 PM] [SensiboAC] The plugin was NOT able to find stored token or acquire one from Sensibo API ---> it will not be able to set or get the state !!
[1/30/2024, 8:19:22 PM] [SensiboAC] Creating GET request to Sensibo API --->
[1/30/2024, 8:19:22 PM] [SensiboAC] https://home.sensibo.com/api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported
[1/30/2024, 8:19:22 PM] [SensiboAC] ERROR: Request failed with status code 401
[1/30/2024, 8:19:22 PM] [SensiboAC] login_required
[1/30/2024, 8:19:22 PM] [SensiboAC] ERR: Error: Request failed with status code 401
    at createError (/homebridge/node_modules/homebridge-sensibo-ac/node_modules/axios/lib/core/createError.js:16:15)
    at settle (/homebridge/node_modules/homebridge-sensibo-ac/node_modules/axios/lib/core/settle.js:17:12)
    at IncomingMessage.handleStreamEnd (/homebridge/node_modules/homebridge-sensibo-ac/node_modules/axios/lib/adapters/http.js:269:11)
    at IncomingMessage.emit (node:events:530:35)
    at endReadableNT (node:internal/streams/readable:1696:12)
    at processTicksAndRejections (node:internal/process/task_queues:82:21) {
  config: {
    url: '/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported',
    method: 'get',
    headers: {
      Accept: 'application/json, text/plain, */*',
      'User-Agent': 'axios/0.21.4'
    },
    baseURL: 'https://home.sensibo.com/api/v2',
    transformRequest: [ [Function: transformRequest] ],
    transformResponse: [ [Function: transformResponse] ],
    timeout: 0,
    adapter: [Function: httpAdapter],
    xsrfCookieName: 'XSRF-TOKEN',
    xsrfHeaderName: 'X-XSRF-TOKEN',
    maxContentLength: -1,
    maxBodyLength: -1,
    validateStatus: [Function: validateStatus],
    transitional: {
      silentJSONParsing: true,
      forcedJSONParsing: true,
      clarifyTimeoutError: false
    },
    data: undefined
  },
  request: <ref *1> ClientRequest {
    _events: [Object: null prototype] {
      abort: [Function (anonymous)],
      aborted: [Function (anonymous)],
      connect: [Function (anonymous)],
      error: [Function (anonymous)],
      socket: [Function (anonymous)],
      timeout: [Function (anonymous)],
      finish: [Function: requestOnFinish]
    },
    _eventsCount: 7,
    _maxListeners: undefined,
    outputData: [],
    outputSize: 0,
    writable: true,
    destroyed: true,
    _last: true,
    chunkedEncoding: false,
    shouldKeepAlive: true,
    maxRequestsOnConnectionReached: false,
    _defaultKeepAlive: true,
    useChunkedEncodingByDefault: false,
    sendDate: false,
    _removedConnection: false,
    _removedContLen: false,
    _removedTE: false,
    strictContentLength: false,
    _contentLength: 0,
    _hasBody: true,
    _trailer: '',
    finished: true,
    _headerSent: true,
    _closed: true,
    socket: TLSSocket {
      _tlsOptions: [Object],
      _secureEstablished: true,
      _securePending: false,
      _newSessionPending: false,
      _controlReleased: true,
      secureConnecting: false,
      _SNICallback: null,
      servername: 'home.sensibo.com',
      alpnProtocol: false,
      authorized: true,
      authorizationError: null,
      encrypted: true,
      _events: [Object: null prototype],
      _eventsCount: 9,
      connecting: false,
      _hadError: false,
      _parent: null,
      _host: 'home.sensibo.com',
      _closeAfterHandlingError: false,
      _readableState: [ReadableState],
      _writableState: [WritableState],
      allowHalfOpen: false,
      _maxListeners: undefined,
      _sockname: null,
      _pendingData: null,
      _pendingEncoding: '',
      server: undefined,
      _server: null,
      ssl: [TLSWrap],
      _requestCert: true,
      _rejectUnauthorized: true,
      timeout: 5000,
      parser: null,
      _httpMessage: null,
      autoSelectFamilyAttemptedAddresses: [Array],
      [Symbol(alpncallback)]: null,
      [Symbol(res)]: [TLSWrap],
      [Symbol(verified)]: true,
      [Symbol(pendingSession)]: null,
      [Symbol(async_id_symbol)]: -1,
      [Symbol(kHandle)]: [TLSWrap],
      [Symbol(lastWriteQueueSize)]: 0,
      [Symbol(timeout)]: Timeout {
        _idleTimeout: 5000,
        _idlePrev: [TimersList],
        _idleNext: [Timeout],
        _idleStart: 1172,
        _onTimeout: [Function: bound ],
        _timerArgs: undefined,
        _repeat: null,
        _destroyed: false,
        [Symbol(refed)]: false,
        [Symbol(kHasPrimitive)]: false,
        [Symbol(asyncId)]: 97,
        [Symbol(triggerId)]: 95
      },
      [Symbol(kBuffer)]: null,
      [Symbol(kBufferCb)]: null,
      [Symbol(kBufferGen)]: null,
      [Symbol(shapeMode)]: true,
      [Symbol(kCapture)]: false,
      [Symbol(kSetNoDelay)]: false,
      [Symbol(kSetKeepAlive)]: true,
      [Symbol(kSetKeepAliveInitialDelay)]: 1,
      [Symbol(kBytesRead)]: 0,
      [Symbol(kBytesWritten)]: 0,
      [Symbol(connect-options)]: [Object]
    },
    _header: 'GET /api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported HTTP/1.1\r\n' +
      'Accept: application/json, text/plain, */*\r\n' +
      'User-Agent: axios/0.21.4\r\n' +
      'Host: home.sensibo.com\r\n' +
      'Connection: keep-alive\r\n' +
      '\r\n',
    _keepAliveTimeout: 0,
    _onPendingData: [Function: nop],
    agent: Agent {
      _events: [Object: null prototype],
      _eventsCount: 2,
      _maxListeners: undefined,
      defaultPort: 443,
      protocol: 'https:',
      options: [Object: null prototype],
      requests: [Object: null prototype] {},
      sockets: [Object: null prototype] {},
      freeSockets: [Object: null prototype],
      keepAliveMsecs: 1000,
      keepAlive: true,
      maxSockets: Infinity,
      maxFreeSockets: 256,
      scheduling: 'lifo',
      maxTotalSockets: Infinity,
      totalSocketCount: 1,
      maxCachedSessions: 100,
      _sessionCache: [Object],
      [Symbol(shapeMode)]: false,
      [Symbol(kCapture)]: false
    },
    socketPath: undefined,
    method: 'GET',
    maxHeaderSize: undefined,
    insecureHTTPParser: undefined,
    joinDuplicateHeaders: undefined,
    path: '/api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported',
    _ended: true,
    res: IncomingMessage {
      _events: [Object],
      _readableState: [ReadableState],
      _maxListeners: undefined,
      socket: null,
      httpVersionMajor: 1,
      httpVersionMinor: 1,
      httpVersion: '1.1',
      complete: true,
      rawHeaders: [Array],
      rawTrailers: [],
      joinDuplicateHeaders: undefined,
      aborted: false,
      upgrade: false,
      url: '',
      method: null,
      statusCode: 401,
      statusMessage: 'Unauthorized',
      client: [TLSSocket],
      _consuming: false,
      _dumped: false,
      req: [Circular *1],
      _eventsCount: 3,
      responseUrl: 'https://home.sensibo.com/api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported',
      redirects: [],
      [Symbol(shapeMode)]: true,
      [Symbol(kCapture)]: false,
      [Symbol(kHeaders)]: [Object],
      [Symbol(kHeadersCount)]: 14,
      [Symbol(kTrailers)]: null,
      [Symbol(kTrailersCount)]: 0
    },
    aborted: false,
    timeoutCb: null,
    upgradeOrConnect: false,
    parser: null,
    maxHeadersCount: null,
    reusedSocket: true,
    host: 'home.sensibo.com',
    protocol: 'https:',
    _redirectable: Writable {
      _events: [Object],
      _writableState: [WritableState],
      _maxListeners: undefined,
      _options: [Object],
      _ended: true,
      _ending: true,
      _redirectCount: 0,
      _redirects: [],
      _requestBodyLength: 0,
      _requestBodyBuffers: [],
      _eventsCount: 2,
      _onNativeResponse: [Function (anonymous)],
      _currentRequest: [Circular *1],
      _currentUrl: 'https://home.sensibo.com/api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported',
      [Symbol(shapeMode)]: true,
      [Symbol(kCapture)]: false
    },
    [Symbol(shapeMode)]: false,
    [Symbol(kCapture)]: false,
    [Symbol(kBytesWritten)]: 0,
    [Symbol(kNeedDrain)]: false,
    [Symbol(corked)]: 0,
    [Symbol(kOutHeaders)]: [Object: null prototype] {
      accept: [Array],
      'user-agent': [Array],
      host: [Array]
    },
    [Symbol(errored)]: null,
    [Symbol(kHighWaterMark)]: 16384,
    [Symbol(kRejectNonStandardBodyWrites)]: false,
    [Symbol(kUniqueHeaders)]: null
  },
  response: {
    status: 401,
    statusText: 'Unauthorized',
    headers: {
      'content-type': 'text/plain',
      date: 'Tue, 30 Jan 2024 18:19:22 GMT',
      server: 'nginx',
      vary: 'Origin, Cookie',
      'x-frame-options': 'DENY',
      'content-length': '14',
      connection: 'keep-alive'
    },
    config: {
      url: '/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported',
      method: 'get',
      headers: [Object],
      baseURL: 'https://home.sensibo.com/api/v2',
      transformRequest: [Array],
      transformResponse: [Array],
      timeout: 0,
      adapter: [Function: httpAdapter],
      xsrfCookieName: 'XSRF-TOKEN',
      xsrfHeaderName: 'X-XSRF-TOKEN',
      maxContentLength: -1,
      maxBodyLength: -1,
      validateStatus: [Function: validateStatus],
      transitional: [Object],
      data: undefined
    },
    request: <ref *1> ClientRequest {
      _events: [Object: null prototype],
      _eventsCount: 7,
      _maxListeners: undefined,
      outputData: [],
      outputSize: 0,
      writable: true,
      destroyed: true,
      _last: true,
      chunkedEncoding: false,
      shouldKeepAlive: true,
      maxRequestsOnConnectionReached: false,
      _defaultKeepAlive: true,
      useChunkedEncodingByDefault: false,
      sendDate: false,
      _removedConnection: false,
      _removedContLen: false,
      _removedTE: false,
      strictContentLength: false,
      _contentLength: 0,
      _hasBody: true,
      _trailer: '',
      finished: true,
      _headerSent: true,
      _closed: true,
      socket: [TLSSocket],
      _header: 'GET /api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported HTTP/1.1\r\n' +
        'Accept: application/json, text/plain, */*\r\n' +
        'User-Agent: axios/0.21.4\r\n' +
        'Host: home.sensibo.com\r\n' +
        'Connection: keep-alive\r\n' +
        '\r\n',
      _keepAliveTimeout: 0,
      _onPendingData: [Function: nop],
      agent: [Agent],
      socketPath: undefined,
      method: 'GET',
      maxHeaderSize: undefined,
      insecureHTTPParser: undefined,
      joinDuplicateHeaders: undefined,
      path: '/api/v2/users/me/pods?fields=id,acState,measurements,remoteCapabilities,room,temperatureUnit,productModel,location,occupancy,smartMode,motionSensors,filtersCleaning,serial,pureBoostConfig,homekitSupported',
      _ended: true,
      res: [IncomingMessage],
      aborted: false,
      timeoutCb: null,
      upgradeOrConnect: false,
      parser: null,
      maxHeadersCount: null,
      reusedSocket: true,
      host: 'home.sensibo.com',
      protocol: 'https:',
      _redirectable: [Writable],
      [Symbol(shapeMode)]: false,
      [Symbol(kCapture)]: false,
      [Symbol(kBytesWritten)]: 0,
      [Symbol(kNeedDrain)]: false,
      [Symbol(corked)]: 0,
      [Symbol(kOutHeaders)]: [Object: null prototype],
      [Symbol(errored)]: null,
      [Symbol(kHighWaterMark)]: 16384,
      [Symbol(kRejectNonStandardBodyWrites)]: false,
      [Symbol(kUniqueHeaders)]: null
    },
    data: 'login_required'
  },
  isAxiosError: true,
  toJSON: [Function: toJSON]
}

[roydbt]

Turns out I had trouble with signing in to sensibo, after resetting the password everything is working with the API key (didn't try password login)

[benwebbbenwebb]

No worries, thanks for the update

Glad to hear you got it sorted @roydbt