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nmap / npcap

Nmap Project's Windows packet capture and transmission library
https://npcap.com
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BSOD when install, and could not reinstall or uninstall. #469

Closed crysehillmes closed 3 years ago

crysehillmes commented 8 years ago

When I install Npcap on my Windows 10, I got BSOD with error DRIVER_IRQL_LESS_OR_NOT_EQUAL(nwifi.sys). After reboot, when i try to reinstall or uninstall npcap, in detail log:

Start setting system restore point: Before installation of Npcap 0.07
Error occured when uninstalling WinPcap, Npcap installation quits
Finish setting system restore point: Before installation of Npcap 0.07
Completed

How can I solve these problems? Thanks.

hsluoyz commented 8 years ago

Hi @crysehillmes ,

Which Npcap version were you using? How did you check the options in Npcap installation wizard?

Please do the following two steps: 1) Uninstall WinPcap manually first, then reboot. Then install Npcap again. 2) Send your BSoD dump file to: hsluoyz@gmail.com. It should be in C:\Windows\Minidump.

Cheers, Yang

hsluoyz commented 8 years ago

Hi @crysehillmes ,

I analyzed your dump, it seems that a software called Killer Network Manager or Killer Bandwidth Control has compatible issues with Npcap. Please uninstall it or update to the latest driver, then try installing Npcap again.

The analysis result:

STACK_TEXT:  
ffffd000`e0bee908 fffff802`4575d3e9 : 00000000`0000000a 00000000`decafc37 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd000`e0bee910 fffff802`4575bbc7 : ffffe000`fd3c5030 00000000`00000000 00000000`00000000 ffffe001`002cf5a0 : nt!KiBugCheckDispatch+0x69
ffffd000`e0beea50 fffff802`0050da8c : ffffe001`002ac710 00000000`00000001 00000000`00000000 ffffe001`002ed310 : nt!KiPageFault+0x247
ffffd000`e0beebe0 fffff801`fc47ef33 : fffff802`005134b0 ffffd000`e0beecd9 ffffe001`002f3d08 ffffe000`fc1f31a0 : nwifi!MP6ReturnNBL+0x30
ffffd000`e0beec10 fffff801`fc4c4796 : ffffe000`fb48c5b0 ffffd000`e0beec90 00000000`00000012 00000000`00000018 : ndis!ndisCallReceiveCompleteHandler+0x33
ffffd000`e0beec50 fffff801`fc49e803 : ffffe001`07739ad0 ffffe001`07739ad0 00000000`00000000 fffff801`fcf9de00 : ndis!ndisInvokeNextReceiveCompleteHandler+0x136
ffffd000`e0beed30 fffff801`fcf9ddcc : ffffe001`002d8010 ffffe001`07739ad0 ffffe001`07739a01 fffff801`fcf9e301 : ndis!NdisFReturnNetBufferLists+0x1ff33
ffffd000`e0beedb0 ffffe001`002d8010 : ffffe001`07739ad0 ffffe001`07739a01 fffff801`fcf9e301 00000000`00000001 : bwcW10x64+0xddcc
ffffd000`e0beedb8 ffffe001`07739ad0 : ffffe001`07739a01 fffff801`fcf9e301 00000000`00000001 00000000`00000035 : 0xffffe001`002d8010
ffffd000`e0beedc0 ffffe001`07739a01 : fffff801`fcf9e301 00000000`00000001 00000000`00000035 ffffe001`07739ad0 : 0xffffe001`07739ad0
ffffd000`e0beedc8 fffff801`fcf9e301 : 00000000`00000001 00000000`00000035 ffffe001`07739ad0 fffff801`fcf9da7a : 0xffffe001`07739a01
ffffd000`e0beedd0 00000000`00000001 : 00000000`00000035 ffffe001`07739ad0 fffff801`fcf9da7a 00000000`00000000 : bwcW10x64+0xe301
ffffd000`e0beedd8 00000000`00000035 : ffffe001`07739ad0 fffff801`fcf9da7a 00000000`00000000 00000000`0000153f : 0x1
ffffd000`e0beede0 ffffe001`07739ad0 : fffff801`fcf9da7a 00000000`00000000 00000000`0000153f 00000000`00000000 : 0x35
ffffd000`e0beede8 fffff801`fcf9da7a : 00000000`00000000 00000000`0000153f 00000000`00000000 00000000`00000000 : 0xffffe001`07739ad0
ffffd000`e0beedf0 00000000`00000000 : 00000000`0000153f 00000000`00000000 00000000`00000000 ffffe001`07739ad0 : bwcW10x64+0xda7a

The key part is bwcW10x64, which is the name of Killer Network Manager's driver.

crysehillmes commented 8 years ago

Hi @hsluoyz ,

Thank you for your help. Killer Network Manager is part of my Killer Wireless and Ethernet adapter driver suite. I find the manufacturer(Qualcomm) also provider standalone drivers without the Bandwidth Control (bwcW10x64), so I install the standalone drivers. Npcap is working now. Thank you very much.