EPIC: AI implementation för chatbot

[SelsabeelA]

Hypothesis We believe that implementing an AI-chatbot for accessibility will help homeless individuals and other vulnerable groups navigate noQ's digital services more effectively. Unlike today, when users in these groups struggle with navigating the app due to limited digital literacy, Our solution will make sure these users can easily access core functions such as registration, account creation, and get real-time answers to frequently asked questions. We know this is true when the following metrics have been ticked off:

Acceptance Criteria

Given we have all metrics measured When we look at the output Then we can decide if this hypothesis was true or false.

Sub issues/tickets:

• [ ] AI-chatbot integrerad i appen
• [ ] Chatbot kan guida användare genom appens viktigaste funktioner (registrering, konton, etc.)
• [ ] Förmåga att svara på vanliga frågor i realtid

Playbook for Definition of Ready (DoR): [Playbook DoR](https://docs.google.com/document/d/1ou6wr1sI9IJZaGGSMn_SJvFru5FJQKMDRZY16kBmx5Y/edit#heading=h.3rdcrjn) Playbook for Definition of Done (DoD): [Playbook DoD](https://docs.google.com/document/d/1ou6wr1sI9IJZaGGSMn_SJvFru5FJQKMDRZY16kBmx5Y/edit#heading=h.23ckvvd)

[overath2]

Kul att vi provar på men denna behöver börja refinas @patrik-pwned och @SelsabeelA .

[patrik-pwned]

Bollade snabbt med AI ;-) Varje story kan ha sin egen ticket inom denna epic. Vad tror du @SelsabeelA ?

User Story 1: AI-Chatbot Integration into the App As a homeless individual or vulnerable user, I want an AI-chatbot integrated into the noQ app, So that I can get help navigating the app's main features like registration and account creation. Acceptance Criteria:

• The AI chatbot is integrated into the app interface.
• The chatbot is accessible from the app’s home screen.
• Users can initiate chatbot conversations from any screen.

User Story 2: Chatbot Guides Users Through Key Functions As a user with limited digital literacy, I want the chatbot to guide me through important features like registration and account creation, So that I can successfully complete these actions without help. Acceptance Criteria:

• Chatbot can guide users through the registration process.
• Chatbot can assist in account creation.
• Chatbot provides step-by-step prompts and explanations to the user.

User Story 3: Real-Time FAQs and Responses As a user of noQ, I want the chatbot to answer my frequently asked questions in real-time, So that I can get quick help without needing to browse the app. Acceptance Criteria:

• Chatbot has a database of FAQs that it can pull from.
• Chatbot responds to user queries within 3 seconds.
• Chatbot provides correct and relevant answers to at least 90% of the FAQs tested.

Additional Stories for Non-Functional Requirements: Story 4: Performance Testing of Chatbot Responses Test the response time and accuracy of the chatbot under different loads and conditions.

Story 5: Accessibility Compliance Ensure that the chatbot interface complies with accessibility standards (e.g., WCAG), allowing users with disabilities to easily interact with the chatbot.

Clarify the Metrics and Success Criteria to validate the hypothesis, the team needs measurable outcomes:

• User Engagement: Measure the number of users interacting with the chatbot daily.
• Success Rate: Track how many users successfully complete registration/account creation using the chatbot.
• Response Time: Measure the average time it takes for the chatbot to respond to user queries.
• Accuracy: Test the accuracy of chatbot responses to FAQs.
• User Satisfaction: Survey users to gather feedback on their experience with the chatbot (post-interaction surveys).

[overath2]

Snyggt. Uppfinn inga hjul. Sno från andra :)