Everyone knows what IBM Watson is, it beat Ken Jennings on Jeopardy... Watson is more than that and has real world use cases. Every consumer in the world at one points gets frustrated with a product they have bought and wishes you could give better feedback and make sure your voice is heard. Until now that is a very manual process...
Enter Customer Service 2.0... Using video chat and IBM Watson we can now determine what sentiment of how a customer is feeling about a product and can translate that into a rating for the product. This takes customer service to a new level where buyers at stores no longer have to guess what a customer is telling them, they now have hard evidence and proof.
Everyone knows what IBM Watson is, it beat Ken Jennings on Jeopardy... Watson is more than that and has real world use cases. Every consumer in the world at one points gets frustrated with a product they have bought and wishes you could give better feedback and make sure your voice is heard. Until now that is a very manual process...
Enter Customer Service 2.0... Using video chat and IBM Watson we can now determine what sentiment of how a customer is feeling about a product and can translate that into a rating for the product. This takes customer service to a new level where buyers at stores no longer have to guess what a customer is telling them, they now have hard evidence and proof.