Request Management Module

[jon-nfc]

add Request Management Module (ticketing)

Details

Instead of the standard details page like the current page have the ticket details in a collapsible box then the comments underneath.

Features

• [ ] technicians dashboard

• [x] time tracking

• [ ] #283

• [ ] cost tracking

• [ ] tco for items

• [ ] notification

• [ ] tasks (category/template/document)

• [x] comments

• [ ] documents

• [ ] solutions (category/template/document)

• [ ] task time tracking

• [ ] #281

  create a ticket and save it as draft before submission

• [ ] filter for associated items with an option to associate all filtered items to the ticket

• [ ] external links. - links to other systems. i.e. grafana, awx

• [ ] task reminder

• [ ] email collector

• [ ] respond to email to respond to ticket

Links

• Blocked By: #10

• Blocked By: #69

• Blocked By: #71

• Blocked By: #115

• Blocked By: #116

• Blocked By: #250

• Blocked By: #282

• Related: #83

• Related: #88

• Related: #90

• Related: #93

• Related: #95

• Related: #113

• Related: #142

[jon-nfc]

added 1m of time spent

[jon-nfc]

created branch 96-request-management-module to address this issue

[jon-nfc]

marked this issue as blocked by #116

[jon-nfc]

added 30m of time spent

[jon-nfc]

marked this issue as blocked by #115

[jon-nfc]

marked this issue as blocked by #10

[jon-nfc]

marked this issue as blocked by #69

[jon-nfc]

marked this issue as blocked by #71

[jon-nfc]

marked this issue as blocked by #113

[jon-nfc]

marked this issue as blocked by #83

[jon-nfc]

removed the relation with #83

[jon-nfc]

removed the relation with #113

[jon-nfc]

marked this issue as related to #83

[jon-nfc]

marked this issue as related to #113

[jon-nfc]

marked this issue as related to #90

[jon-nfc]

marked this issue as related to #95

[jon-nfc]

marked this issue as related to #93

[jon-nfc]

marked this issue as related to #88

[jon-nfc]

marked this issue as related to #142

[jon-nfc]

added 30m of time spent