Better customer feedback mechanism

[GoogleCodeExporter]

This code management site is great for coders but really really unfriendly for 
the general public. As an average user, when I read the "About" screen on the 
Android app to find out how to provide feedback for Tramhunter, I got to this 
site and almost left immediately.

You need a different mechanism that is Joe Bloggs friendly so they can just 
provide feedback. This current mechanism requires:
1. Have or Create an account
2. Click through several tabs containing technical information
3. Realise the Issues tab is actually the feedback tab.

At the very least, on the project home page, you should have a big neon sign 
that says "Click The ISSUES Tab" to enter any feedback.

Good work on the application!

Original issue reported on code.google.com by stephen....@gmail.com on 16 Jun 2010 at 3:35

[GoogleCodeExporter]

code.google sites are controlled by Google not this project thus not a lot 
could be done to change the UI to suit a less technically minded audience. 

For the record, you do not need an account to access downloads, only to log 
issue tickets but considering you need a google account to access the market 
this should not be an issue..

I agree with the suggestion that the Project Home could do with a tweak but as 
far as a feedback goes believe me this is one of the better ways to get 
feedback back to developers...

Original comment by ozgreg on 16 Jun 2010 at 4:54

[GoogleCodeExporter]

Thanks for your thoughts Stephen. I'll try to make it clearer, although it does 
actually say "Please report any bugs or feature requests in the issue tracker" 
right on the front page. 

Original comment by andybott...@gmail.com on 16 Jun 2010 at 7:56

• Changed state: Accepted

[GoogleCodeExporter]

Updated wording on the front page

Original comment by andybott...@gmail.com on 16 Jun 2010 at 9:26

• Changed state: Done

[GoogleCodeExporter]

Ok, perhaps I needed to be clearer. There is NOTHING on this site that is in 
any way user friendly to the average user who you want to solicit feedback from.

I agree that code.google is not customisable.

Therefore, you need a COMPLETELY DIFFERENT mechanism to solicit feedback from 
users. It needs to be easy.

I did a bit of hunting around and found this article that I hope you find 
interesting: 5 Free ways to solicit customer feedback.
http://webworkerdaily.com/2010/02/26/5-ways-to-get-customer-feedback-for-free/

One of the options uses Google's "Moderator" service if you want to stay tied 
to Google.

I highly recommend you signup to one of these services and direct people from 
the TramHunter app's About page to the new service page you create instead of 
this Google.Code site.

Cheers,
Stephen

Original comment by stephen....@gmail.com on 16 Jun 2010 at 2:33