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nthState / Haptrix

Haptrix is a Haptic Experience Designer App. We have a macOS, iOS and Swift Package
https://www.haptrix.com
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[Bug] - <Haptics with Audio are not auditionable> #53

Closed nebosphere19 closed 2 years ago

nebosphere19 commented 2 years ago

Haptics with Audio are not auditionable

Short description of issue

Detailed Description

A longer description of the issue

Platforms

What platforms does it affect:

nthState commented 2 years ago

@nebosphere19 Thanks for the bug report.

I'm sorry the Haptrix Platform isn't working for you.

Could you please:

Kind Regards

Chris

nebosphere19 commented 2 years ago

Thanks for getting back to me!

Here's what I do, in screenshots. I create a haptic with sound and try and upload it to the cloud(set to commercial and not publicly viewable):

[image: image.png] After uploading:

[image: image.png]

I try and visit the URL it gives me and the result is:

[image: image.png]

On Wed, Jun 8, 2022 at 12:46 PM Chris @.***> wrote:

@nebosphere19 https://github.com/nebosphere19 Thanks for the bug report.

I'm sorry the Haptrix Platform isn't working for you.

Could you please:

  • See if you can get a copy of the error you're seeing and send it my way?
  • Let me know which uploaded Haptic this applies to?
  • What operating system versions are you using for iOS & macOS

Kind Regards

Chris

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1150153494, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDADJ4UL4ISYC6T7EP2LVODE6NANCNFSM5YHABS5Q . You are receiving this because you were mentioned.Message ID: @.***>

nthState commented 2 years ago

@nebosphere19 It looks like the images haven't been attached, if it's easier, could you email me them to: contact@haptrix.com

Kind Regards Chris

nthState commented 2 years ago

Thank you, I've fixed the server side issue that gave this error, please let me know if you have any other issues. Kind Regards Chris

nebosphere19 commented 2 years ago

Thanks! Strangely, it’s still saying “Generating, Please wait” It’s been almost an hour.

https://www.haptrix.com/content/testwithsound-by-ben-venturesonic-com

Also, it still does not play the audio in the haptic when previewing on my device via the sync function and the button on the far right of the toolbar :

I feel the haptics on the phone/app but no sound comes through.

Thanks! Ben

On Jun 9, 2022, at 10:17 AM, Chris @.***> wrote:

Thank you, I've fixed the server side issue that gave this error, please let me know if you have any other issues. Kind Regards Chris

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1151178965, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDAASNRMUYCWSLFQI6X3VOH4HVANCNFSM5YHABS5Q. You are receiving this because you were mentioned.

nthState commented 2 years ago

Re-opening

nthState commented 2 years ago

I've updated the server side generation. The server was complaining that the audio file was 24-bit, the library I was using didn't support it, so I've updated it. I've also re-generated the images.

I will note that the audio file is very quiet, even on my Mac I had to turn the volume all the way up to hear it. So there is a chance it is playing, we just can't hear it

nebosphere19 commented 2 years ago

Thanks… should it work in the iOS app when synced with the MacOS app now as well?

On Jun 10, 2022, at 10:26 AM, Chris @.***> wrote:

I've updated the server side generation. The server was complaining that the audio file was 24-bit, the library I was using didn't support it, so I've updated it. I've also re-generated the images.

I will note that the audio file is very quiet, even on my Mac I had to turn the volume all the way up to hear it. So there is a chance it is playing, we just can't hear it

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1152420438, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDAEGSTKJZZMPTY4NXILVONGCRANCNFSM5YHABS5Q. You are receiving this because you were mentioned.

nthState commented 2 years ago

It should, is it not working? If so, can you check:

nthState commented 2 years ago

Let me see if I can check with some audio

nthState commented 2 years ago

@nebosphere19 I have found the issue, sorry it isn't clear, I'll work on a fix now

HapticIntensity isn't a valid property on an audio event, however the audio event had a HapticIntensity set in the JSON, removing it fixed the problem

I'll work on a better UI and a system to strip invalid properties on sync/run

nebosphere19 commented 2 years ago

Thank you!

Last questions: how can I see a list of the non-public haptics I’ve posted?

Can delete them?

Can I delete public ones I’ve posted? There appears to be no UI option for this.

On Fri, Jun 10, 2022 at 11:27 AM Chris @.***> wrote:

@nebosphere19 https://github.com/nebosphere19 I have found the issue, sorry it isn't clear, I'll work on a fix now

HapticIntensity isn't a valid property on an audio event, however the audio event had a HapticIntensity set in the JSON, removing it fixed the problem

I'll work on a better UI and a system to strip invalid properties on sync/run

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1152481165, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDAH7CUIBF37FCUZKHOLVONNE7ANCNFSM5YHABS5Q . You are receiving this because you were mentioned.Message ID: @.***>

nthState commented 2 years ago

Hi, The following updates: iOS 2.0.11 macOS 3.2.9 have been submitted to the App Store with a fix for your incorrectly configured Haptic JSON files

With a bit of luck, they should be approved in 24 hours. Again, apologies for the issue with Haptrix

nthState commented 2 years ago

Thank you! Last questions: how can I see a list of the non-public haptics I’ve posted? Can delete them? Can I delete public ones I’ve posted? There appears to be no UI option for this. …

You can see all of your Haptics in the /myProfile/contents area of the website.

You're actually the first person to ask for this feature, I can add it, but will take a little more time.

nebosphere19 commented 2 years ago

We are going to be doing development with proprietary sounds/patterns that are legally protected so we don’t want to leave things hanging around.

On Jun 10, 2022, at 11:53 AM, Chris @.***> wrote:

 Thank you! Last questions: how can I see a list of the non-public haptics I’ve posted? Can delete them? Can I delete public ones I’ve posted? There appears to be no UI option for this. …

You can see all of your Haptics in the /myProfile/contents area of the website.

You're actually the first person to ask for this feature, I can add it, but will take a little more time.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

nebosphere19 commented 2 years ago

Still cannot find a way to play haptics and hear sound on the iOS device at the same time.

When I visit one of my haptic URLs using the app, this is what happens:

On Jun 10, 2022, at 1:40 PM, Ben Arons @.***> wrote:

 We are going to be doing development with proprietary sounds/patterns that are legally protected so we don’t want to leave things hanging around.

On Jun 10, 2022, at 11:53 AM, Chris @.***> wrote:

 Thank you! Last questions: how can I see a list of the non-public haptics I’ve posted? Can delete them? Can I delete public ones I’ve posted? There appears to be no UI option for this. …

You can see all of your Haptics in the /myProfile/contents area of the website.

You're actually the first person to ask for this feature, I can add it, but will take a little more time.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

nthState commented 2 years ago

Hi, iOS 2.0.11 macOS 3.2.9 have now been released, could you please try your development with these versions?

please let me know if you get further issues.

I’ve added deletion as a separate feature request

Chris

nebosphere19 commented 2 years ago

Thanks I’ll check these out tonight

On Sat, Jun 11, 2022 at 11:04 AM Chris @.***> wrote:

Hi, iOS 2.0.11 macOS 3.2.9 have now been released, could you please try your development with these versions?

please let me know if you get further issues.

I’ve added deletion as a separate feature request

Chris

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1152946185, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDABFDQJN7YJ5K3C62ADVOSTH7ANCNFSM5YHABS5Q . You are receiving this because you were mentioned.Message ID: @.***>

nebosphere19 commented 2 years ago

Seems it is still having the same problems:

The haptic will play on the iOS device, but no sound comes out and The playback of the sound stops at the last haptic transient when I audition it in the MacOS app.

On Sat, Jun 11, 2022 at 11:48 AM Ben Arons @.***> wrote:

Thanks I’ll check these out tonight

On Sat, Jun 11, 2022 at 11:04 AM Chris @.***> wrote:

Hi, iOS 2.0.11 macOS 3.2.9 have now been released, could you please try your development with these versions?

please let me know if you get further issues.

I’ve added deletion as a separate feature request

Chris

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1152946185, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDABFDQJN7YJ5K3C62ADVOSTH7ANCNFSM5YHABS5Q . You are receiving this because you were mentioned.Message ID: @.***>

nebosphere19 commented 2 years ago

I also cannot load from URL in the iOS app. It just says "Could not load external file"

On Tue, Jun 14, 2022 at 2:53 PM Ben Arons @.***> wrote:

Seems it is still having the same problems:

The haptic will play on the iOS device, but no sound comes out and The playback of the sound stops at the last haptic transient when I audition it in the MacOS app.

On Sat, Jun 11, 2022 at 11:48 AM Ben Arons @.***> wrote:

Thanks I’ll check these out tonight

On Sat, Jun 11, 2022 at 11:04 AM Chris @.***> wrote:

Hi, iOS 2.0.11 macOS 3.2.9 have now been released, could you please try your development with these versions?

please let me know if you get further issues.

I’ve added deletion as a separate feature request

Chris

— Reply to this email directly, view it on GitHub https://github.com/nthState/Haptrix/issues/53#issuecomment-1152946185, or unsubscribe https://github.com/notifications/unsubscribe-auth/AS7MDABFDQJN7YJ5K3C62ADVOSTH7ANCNFSM5YHABS5Q . You are receiving this because you were mentioned.Message ID: @.***>