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ntop / ntopng

Web-based Traffic and Security Network Traffic Monitoring
http://www.ntop.org
GNU General Public License v3.0
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ntopng is crashing #2132

Closed gamujtaba closed 5 years ago

gamujtaba commented 5 years ago

Hi I am using netgate sg 3100 pfsense firewall i have install ntopng for monitor the employ internet usage. i am facing issue ntopng service is automatically down after some time. and i am unable to access interface.

kindly confirm me why my ntopng service goes to stop automatically

My Pfsense version is 2.4.4 my ntopng version is: ntopng Community/Embedded Edition v.3.6.181103

I dont know how i can check the configuration. i have installed packages in pfsense available packages section.

and configured from from Package> Diagnostics: ntopng Settings

Regards, Ahmad

emanuele-f commented 5 years ago

Please follow the following instructions to get a stack trace for debugging: https://github.com/ntop/ntopng/blob/dev/doc/README.crash

gamujtaba commented 5 years ago

Thanks for your update, I have not installed it on any system i am using netgate sg3100 pfsense base router, with OS FreeBSD 11.2-RELEASE-p3 ,

How i can fix this issue?

Is this issue any related to ssl certificate.

Regards, Ahmad

emanuele-f commented 5 years ago

Ahmad, you will have to troubleshoot this manually from terminal, this is the only way we can troubleshoot this. Maybe you can ask the pfsense guys support for this.

gamujtaba commented 5 years ago

Actually i am using ntopng package on pfsense, the service of ntopng are automatically crashed after some time,

when i checked the runtime status of ntopng i got below error,

06/Nov/2018 10:27:07 [main.cpp:382] Working directory: /var/db/ntopng 06/Nov/2018 10:27:07 [main.cpp:376] Logging onto /var/db/ntopng/ntopng.log 06/Nov/2018 10:27:07 [HTTPserver.cpp:1117] HTTP server listening on 3000

06/Nov/2018 10:27:07 [HTTPserver.cpp:1114] Web server dirs [/usr/local/share/ntopng/httpdocs][/usr/local/share/ntopng/scripts]

06/Nov/2018 10:27:07 [HTTPserver.cpp:947] Please read https://github.com/ntop/ntopng/blob/dev/doc/README.SSL if you want to enable SSL.

06/Nov/2018 10:27:07 [HTTPserver.cpp:945] HTTPS Disabled: missing SSL certificate /usr/local/share/ntopng/httpdocs/ssl/ntopng-cert.pem

06/Nov/2018 10:27:06 [main.cpp:298] PID stored in file /var/run/ntopng.pid

06/Nov/2018 10:27:06 [Ntop.cpp:1638] Registered interface mvneta1 [id: 0] 06/Nov/2018 10:27:06 [PcapInterface.cpp:91] Reading packets from interface mvneta1... 06/Nov/2018 10:27:06 [Ntop.cpp:1484] Parent process is exiting (this is normal)

Kindly help me to fix this issue,

Regards,

emanuele-f commented 5 years ago

pfsense is not officially supported by us. Please ask the pfsense support to troubleshoot this and send us a stack trace of the crash. Please reopen the issue when you have such information.