Can't delete files in AVR

[jenyoung]

Severity

Is the production site running?

• [X] yes
• [ ] no

Are staff blocked from performing their work?

• [X] yes
• [ ] no

Descriptive summary

I'm trying to delete some corrupted files from the Bienen collection that were ingested a while ago. I can't seem to be able to delete them.

Example: https://media.northwestern.edu/media_objects/kw52j9098/section/cz30pt753

Expected behavior

I can delete the file.

Actual behavior

I cannot. The delete button acts like it works but it does not.

[davidschober]

@jenyoung will unpublish all works in the collection that are bonked and add the query here. We will dig into this issue during a bi-fort-night.

[davidschober]

@jenyoung now it looks like that item has been deleted. I can't remember what we ended up doing here.

[jenyoung]

the 14 unpublished works in the Northwestern University School of Music Concert Recordings collection have files attached I need to delete and/or replace. @davidschober @mbklein

[davidschober]

https://media.northwestern.edu/?f%5Bcollection_ssim%5D%5B%5D=Northwestern+University+School+of+Music+Concert+Recordings&f%5Bworkflow_published_sim%5D%5B%5D=Unpublished

Just to be clear, we should delete all of the works here?

[jenyoung]

No, I can't delete any files in a work. Don't delete any of them.

[davidschober]

cc: @mbklein I tried to remediate this as well. The files that got stuck can't be removed from the media object.

[mbklein]

I've located the cause of this issue, but I don't understand why it's happening. Brendan and I are continuing to look into it.

[davidschober]

Thanks! I tested this. On staging I'm getting a 504 on a delete operation. Eventually it seems to delete. Can we also up the idle timeout?

[davidschober]

Fixed in staging, ready for Prod. Additionally we increased idle timeout which should help with some of the odd timeouts.