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The app crashes every time I tap the central icon to take a photo. #288

Closed sync-by-unito[bot] closed 7 months ago

sync-by-unito[bot] commented 1 year ago

Your email:

Enrico Taddei

Is this a general issue/FR report or a ticket that involve your personal account?:

No personal information involved

Select product:

Capture App

One line to describe the issue you see or the feature you want to add:

The app crashes every time I tap the central icon to take a photo.

Let us know what do you expect to see?:

Being able to take photos

Please provide some simple steps to help us reproduce the issue or understand how do you want to see the feature.:

I already submitted the problem.

The support replied a new version coming soon but more than one month passed.

I could install a beta version to try it...

What's the device or browser do you use?:

Now Samsung Note 20 Ultra, before Samsung Galaxy SM-G955F

Provide some additional context that can help us clarify the issue or the feature you expect:

I am am the Italian moderator.

If I don't get satisfying feedback (ex beta version apk to test), I don't feel to being part of the organization anymore.

At least because I find no working product

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This task was submitted through Issue Report/Feature Request

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kennyhungQA commented 1 year ago

Hi, Enrico Taddei Thank you for the feedback! We are working on the updates and are already in the process to submit the new release to App Store. This update include the fix for the camera button and it should help. I will keep monitoring the issue and please feel free to feedback and let us know if the new updates work.

kennyhungQA commented 1 year ago

Hi, Enrico Taddei

Thank you for your patience. The latest version 0.79.0 has been published, and it includes fixes for the camera crash issue. We encourage you to update to the latest version. If you encounter any further problems, please provide us with relevant information and details about the issue. We appreciate your patience and understanding. Thank you once again for waiting.

Best Kenny Product Team