numbersprotocol / community-support

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images overlapped in Collected in public profile #356

Closed sync-by-unito[bot] closed 3 months ago

sync-by-unito[bot] commented 10 months ago

Your email:

natalie@numbersprotocol.io

Is this a general issue/FR report or a ticket that involve your personal account?:

No personal information involved

Select product:

Capture App

One line to describe the issue you see or the feature you want to add:

images overlapped in Collected in public profile

Let us know what do you expect to see?:

There shall be space between images. It is normal in the "Verified", but only overlapped in the "Collected".

Please provide some simple steps to help us reproduce the issue or understand how do you want to see the feature.:

  1. Go to explore page
  2. enter to one of the creator page
  3. press collected tab

Click on any user's public profile, visit Collected tab.

What's the device or browser do you use?:

iphone 10

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This task was submitted through Issue Report/Feature Request

https://form.asana.com/?k=OlNjzNIasZt0uOT5gzb7pw&d=1200886955782960

┆Issue is synchronized with this Asana task by Unito

sync-by-unito[bot] commented 10 months ago

➤ Kenny Hung commented:

Updated detail reproduce steps,

Scott YanSherry Chung 我這邊的iPhone目前都正常,我這邊沒有iPhone 10你們那邊有的話可以協助確認嗎

sync-by-unito[bot] commented 10 months ago

➤ Scott Yan commented:

Kenny HungSherry Chung 我這邊 14 pro 是正常的喔~~ 手邊沒有 10 的機型

sync-by-unito[bot] commented 10 months ago

➤ Sherry Chung commented:

我 iphone SE 正常

sync-by-unito[bot] commented 10 months ago

➤ Kenny Hung commented:

Natalie Wang (cc Scott YanSherry Chung)

Most QA devices can currently display correctly. This might be a display issue specific to certain models, so the priority will be relatively lower and may not be addressed immediately in the next sprint.

sync-by-unito[bot] commented 10 months ago

➤ Sherry Chung commented:

Natalie Wang Can you also let us know the OS version of your iphone?

scott-dt commented 3 months ago

Dear User,

Thank you for reporting the issue you encountered with the Capture App.

You mentioned that images are overlapped in the "Collected" section of the public profile. We appreciate the detailed description and the steps you provided to reproduce the issue.

We want to inform you that we have recently updated the app, and the layout has been adjusted. The page no longer uses the old version's tab format, and you should now see proper spacing between images in the "Collected" section.

Please make sure you have updated to the latest version of the app to enjoy the best experience. If you still encounter any issues after updating, or if you have any other questions, please do not hesitate to contact our customer support team.

Thank you for your support and understanding.

Best regards,

The Capture App Team