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Bug stating that Adobe Acrobat cannot view DG properly #381

Closed EvitanRelta closed 1 year ago

EvitanRelta commented 1 year ago

Apparently, Adobe Acrobat has a limit of 200 x 200 inch per page (which users have been complaining about for years).
However, all modern browsers can open such PDFs just fine.

As such, a tester has stated that our DG has problems viewing in Adobe Acrobat, because our UG/DG are single-page, long-scrolling PDFs. This intentionally was done because otherwise our diagrams would get broken up by page breaks.

And unlike stating that "Java 11 is required for the app", we cannot simply state that "Viewing of our UG/DG is not supported by Adobe Acrobat" because that would require the user to be able to open it in the first place.

Should we Accept, Reject or notInScope this bug report?

damithc commented 1 year ago

@EvitanRelta The current approach of non-paginated PDF format is not ideal. You have mentioned one drawback of that already. Another is that it is not print-friendly. So, it should not be Reject, as the bug report has merit.

EvitanRelta commented 1 year ago

@damithc I presume it shouldn't be NotInScope too? Also, what severity do you recommend this to be?

damithc commented 1 year ago

@EvitanRelta We try not to recommend a specific type/severity/response to a specific bug report, as accuracy of bug triaging is graded. But in some 'unusual' cases (like this one) we can help to narrow down the options a bit (as I did above).

Nevertheless, you are welcome to raise such cases here and others are welcome to chime in with their opinions, as there is learning value in discussing such cases.